Completed acquisition of Hawaiian Airlines, adding trans-Pacific routes and the 787 fleet to Alaska's operations. Hawaiian brand retained as a separate sub-fleet.
Customer service · Alaska AirlinesMainline full-service🇺🇸
Contact Alaska Airlines customer service
Contact Alaska Airlines customer service. Find US and international phone numbers, website and opening hours.
OneworldSeaTac, Washington, United States
HubSEASeattle–Tacoma International Airport
IATAASICAO ASA
Founded1932
Fleet~320 aircraft
Destinations~110 destinations
LoyaltyMileage Plan
Phone+1 800 252 7522
Websitehttps://www.alaskaair.com/
Inside Alaska Airlines customer service
Alaska Airlines combines a regional US West Coast carrier with the recently acquired Hawaiian Airlines (merger completed 2024). The Mileage Plan elite service lines are well-staffed and the airline is consistently rated among the highest US carriers for customer service. Alaska is a Oneworld member as of 2021.
Alaska Airlines channels: which to choose
Picking the right channel for Alaska Airlines significantly cuts wait time. This guide shows where to start for each type of request.
Phonegood without status
The general phone line has shorter waits than typical for US carriers. MVP Gold 75K members have dedicated priority routing.
App / webbest for routine changes
The Alaska app handles seat changes and Mileage Plan redemptions cleanly. Most fare changes are free or discounted through self-service vs phone.
X / Twitterresponsive during US hours
@AlaskaAir responds within 30 minutes during US business hours.
Frequent flyer programme
Mileage Plan
Frequent flyerThe Alaska programme has MVP, MVP Gold, MVP Gold 75K and MVP Gold 100K tiers. Mileage Plan is widely considered the most generous US airline FFP for partner redemptions on Cathay Pacific, Japan Airlines, and others.
Strengths and watch-outs
Works well
- Customer service consistently rated highest among US carriers.
- Mileage Plan is unusually generous for Oneworld partner redemptions.
- Hawaiian Airlines acquisition (2024) added trans-Pacific capability.
Watch out
- Hawaiian integration through 2026 may affect cross-system processes temporarily.
- Mostly West Coast focus — limited East Coast network.
Recent changes at Alaska Airlines
2024
At a glance — Alaska Airlines
Alaska Airlines is the fifth-largest US airline by passenger count, hubbed at Seattle-Tacoma (SEA) with major operations at Portland (PDX), Anchorage (ANC), San Francisco (SFO), Los Angeles (LAX), and now Honolulu (HNL) and Kahului (OGG) following the 2024 Hawaiian Airlines acquisition. The combined fleet of around 320 aircraft (Boeing 737 family and Airbus A321neo plus inherited Hawaiian A330 and 787) covers around 110 destinations.
- HQ
- SeaTac, Washington, United States
- Primary hub
- Seattle–Tacoma International Airport (SEA)
- Alliance
- Oneworld
- Fleet
- ~320 aircraft
- Destinations
- ~110 destinations
Common Alaska Airlines support topics
Most calls to Alaska Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Alaska Airlines
- What is Alaska Airlines's customer service phone number?
- Alaska Airlines customer service can be reached at +1 800 252 7522.
- Where can I find Alaska Airlines support online?
- Visit https://www.alaskaair.com/ for official support options.
- Does Alaska Airlines customer service offer support in English?
- Yes, Alaska Airlines offers English-speaking customer service. Call +1 800 252 7522 for support in English.
- Is Alaska Airlines customer service available 24 hours?
- Alaska Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.