HawaiianMiles merged into Alaska Mileage Plan following the Alaska Airlines acquisition.
Customer service · Hawaiian AirlinesMainline full-service🇺🇸
Contact Hawaiian Airlines customer service
Contact Hawaiian Airlines customer service. Find US toll-free phone number, website and opening hours.
Honolulu, Hawaii, United States
HubHNLDaniel K. Inouye International Airport
IATAHAICAO HAL
Founded1929
Fleet~60 aircraft
Destinations~30 destinations
ParentAlaska Air Group
LoyaltyAlaska Mileage Plan
Phone+1 800 367 5320
What Hawaiian Airlines customer service is like in practice
Hawaiian Airlines is the longest-operating US carrier and now a subsidiary of Alaska Airlines following the 2024 acquisition. The Honolulu-based service centre handles dedicated Hawaiian Islands operations. HawaiianMiles loyalty has been merged into Alaska Mileage Plan as of late 2024.
Which Hawaiian Airlines channel to pick
Some Hawaiian Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
PhoneHonolulu hub-direct
The Honolulu service centre handles Hawaiian Islands operations directly. Post-merger, some functions route through Alaska Airlines' shared infrastructure.
App / webbest for routine changes
The Hawaiian app handles seat changes and check-in. HawaiianMiles balances have been merged into Alaska Mileage Plan; new earnings go via that programme.
Hawaiian Airlines frequent flyer notes
Alaska Mileage Plan
Frequent flyerHawaiianMiles was merged into Alaska Mileage Plan in late 2024 following the acquisition. Existing balances transferred 1:1; status tiers map across the two airlines.
The Hawaiian Airlines verdict: what to know
Works well
- Inter-island Hawaii operations are unmatched.
- 787 trans-Pacific routes are commercially viable thanks to fuel efficiency.
- Aloha-style service character is genuinely distinct from other US carriers.
Watch out
- Alaska Airlines integration through 2026 may affect some processes.
Operational changes worth knowing
Late 2024
At a glance — Hawaiian Airlines
Hawaiian Airlines is the longest-operating US airline (founded 1929) and now a subsidiary of Alaska Airlines. Hubbed at Honolulu (HNL) and Kahului (OGG), the fleet of around 60 aircraft (Airbus A321neo, A330, Boeing 787) covers inter-island Hawaii plus mainland US, Asia (Tokyo, Seoul, Sydney), and Tahiti.
- HQ
- Honolulu, Hawaii, United States
- Primary hub
- Daniel K. Inouye International Airport (HNL)
- Group
- Alaska Air Group
- Fleet
- ~60 aircraft
- Destinations
- ~30 destinations
Common Hawaiian Airlines support topics
Most calls to Hawaiian Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Hawaiian Airlines
- What is Hawaiian Airlines's customer service phone number?
- Hawaiian Airlines customer service can be reached at +1 800 367 5320.
- Where can I find Hawaiian Airlines support online?
- Visit https://www.hawaiianairlines.com/ for official support options.
- Does Hawaiian Airlines customer service offer support in English?
- Yes, Hawaiian Airlines offers English-speaking customer service. Call +1 800 367 5320 for support in English.
- Is Hawaiian Airlines customer service available 24 hours?
- Hawaiian Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.