Contact Aer Lingus customer service
Contact Aer Lingus customer service from the UK, US or worldwide. Find phone numbers, email, live chat, website, opening hours and EU 261 / UK 261 compensation information.
How Aer Lingus handles customer service
Aer Lingus is the IAG group's Irish member and shares the operational backbone with BA, Iberia and Vueling — Avios moves between programmes and bookings can sometimes be serviced cross-group. EU 261 claims are handled centrally in Ireland via the customercare portal regardless of phone conversations.
Reaching Aer Lingus: by channel
The channel you choose makes a bigger difference for Aer Lingus than for most carriers — this is where to start for each kind of request.
Standard wait times during European hours. If Aer Lingus support tells you a flight can't be changed because it was booked through British Airways or Iberia, ask them to look up the BA / IB record locator on the same booking — the IAG passenger-record system shares ticket data.
EU 261 claims are handled at customercare.aerlingus.com. Phone agents will tell you to use the portal regardless. Submit there first, then call only for same-day rebookings.
BA and Iberia agents can sometimes service Aer Lingus bookings during disruption — useful when the Aer Lingus line is jammed.
Loyalty programme
AerClub is the Aer Lingus FFP with Avios as the currency. Avios moves freely across BA, Iberia, Aer Lingus, Vueling and Qatar.
What works and what doesn't
Works well
- IAG cross-programme Avios transfers.
- Strong trans-Atlantic network for an airline of its size.
- Pre-clearance at DUB and SNN means US arrival is treated as domestic.
Watch out
- EU 261 strictly via portal — no phone settlement.
At a glance — Aer Lingus
Aer Lingus is the flag carrier of Ireland and an IAG group member, hubbed at Dublin (DUB) with a secondary base at Cork (ORK). The fleet of around 65 aircraft (Airbus A319, A320, A321 and A321LR/XLR plus A330ceo and A330neo) covers around 90 destinations focusing on Ireland-to-Europe and trans-Atlantic routes. Aer Lingus Regional (operated by Emerald Airlines) feeds the network.
- HQ
- Dublin, Ireland
- Primary hub
- Dublin Airport (DUB)
- Alliance
- Oneworld
- Group
- IAG
- Fleet
- ~65 aircraft
- Destinations
- ~90 destinations
Common Aer Lingus support topics
Most calls to Aer Lingus customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Aer Lingus in the EU
If your Aer Lingus flight departs from an EU airport — or arrives in the EU on Aer Lingus metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Aer Lingus
- What is Aer Lingus's customer service phone number?
- Aer Lingus customer service can be reached at +44 344 493 3449.
- What is Aer Lingus's customer service email?
- You can email Aer Lingus customer service at customer.care@aerlingus.com.
- Where can I find Aer Lingus support online?
- Visit https://www.aerlingus.com/ for official support options.
- Does Aer Lingus customer service offer support in English?
- Yes, Aer Lingus offers English-speaking customer service. Call +44 344 493 3449 for support in English.
- How do I email Aer Lingus customer service?
- You can email Aer Lingus customer service at customer.care@aerlingus.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Aer Lingus customer service available 24 hours?
- Aer Lingus customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.