Contact Virgin Australia customer service
Contact Virgin Australia (VA) customer service for booking changes, refunds, Velocity Frequent Flyer, baggage claims, delayed flights and disruption compensation. Phone numbers, opening hours and support channels for Australia's second-largest airline.
- Phone: +61 7 3295 2296
- Website: https://www.virginaustralia.com/
Fastest way to reach Virgin Australia
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Virgin Australia support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Virgin Australia cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Virgin Australia online check-in typically opens 24–30 hours before departure. At Brisbane Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Virgin Australia
- What is Virgin Australia's customer service phone number?
- Virgin Australia customer service can be reached at +61 7 3295 2296.
- Where can I find Virgin Australia support online?
- Visit https://www.virginaustralia.com/ for official support options.
- Does Virgin Australia customer service offer support in English?
- Yes, Virgin Australia offers English-speaking customer service. Call +61 7 3295 2296 for support in English.
- Is Virgin Australia customer service available 24 hours?
- Virgin Australia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
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About Virgin Australia
Virgin Australia was founded in 2000 and is headquartered in Brisbane, Australia. Its primary hub is Brisbane Airport (BNE). IATA code VA, ICAO code VOZ.