Contact Jetstar customer service
Contact Jetstar (JQ) customer service for booking changes, refunds, Starter and FlexiBiz fares, baggage claims, delayed flights and disruption compensation. Phone numbers and support channels for the Qantas-owned Australian low-cost airline group.
How Jetstar handles customer service
Jetstar is Qantas Group's low-cost subsidiary with separate operations in Australia, Japan, Singapore, and Vietnam (the latter three are joint ventures with local partners). The customer-service model is app-first with phone support chargeable and limited. The pricing is consistently competitive with Virgin Australia for Australian domestic routes.
Reaching Jetstar: by channel
The channel you choose makes a bigger difference for Jetstar than for most carriers — this is where to start for each kind of request.
Jetstar's app and Manage Booking handle most routine changes. The website calculates fees correctly.
Phone support varies by country AOC. The Australian operation has more accessible phone than the Asian JVs.
What works and what doesn't
Works well
- Australian-domestic pricing is genuinely competitive.
- Qantas Group integration enables cross-credit on some bookings.
Watch out
- Phone is chargeable and limited.
- Multi-AOC complexity for cross-border bookings.
At a glance — Jetstar
Jetstar is Qantas Group's low-cost arm with primary operations from Australia (Melbourne, Brisbane, Sydney) plus Jetstar Asia (Singapore), Jetstar Japan (Narita), and Jetstar Pacific/Pacific Airlines (Vietnam — being wound down). The Australian AOC fleet is around 90 aircraft (Airbus A320 family, Boeing 787 for long-haul).
- HQ
- Melbourne, Australia
- Primary hub
- Melbourne Airport (MEL)
Common Jetstar support topics
Most calls to Jetstar customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Jetstar
- What is Jetstar's customer service phone number?
- Jetstar customer service can be reached at +61 3 9645 5999.
- Where can I find Jetstar support online?
- Visit https://www.jetstar.com/au/en/ for official support options.
- Does Jetstar customer service offer support in English?
- Yes, Jetstar offers English-speaking customer service. Call +61 3 9645 5999 for support in English.
- Is Jetstar customer service available 24 hours?
- Jetstar customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.