Contact Jetstar customer service
Contact Jetstar (JQ) customer service for booking changes, refunds, Starter and FlexiBiz fares, baggage claims, delayed flights and disruption compensation. Phone numbers and support channels for the Qantas-owned Australian low-cost airline group.
- Phone: +61 3 9645 5999
- Website: https://www.jetstar.com/au/en/
Fastest way to reach Jetstar
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Jetstar support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Jetstar cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Jetstar online check-in typically opens 24–30 hours before departure. At Melbourne Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Jetstar
- What is Jetstar's customer service phone number?
- Jetstar customer service can be reached at +61 3 9645 5999.
- Where can I find Jetstar support online?
- Visit https://www.jetstar.com/au/en/ for official support options.
- Does Jetstar customer service offer support in English?
- Yes, Jetstar offers English-speaking customer service. Call +61 3 9645 5999 for support in English.
- Is Jetstar customer service available 24 hours?
- Jetstar customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in Australia: Qantas · Virgin Australia
About Jetstar
Jetstar was founded in 2003 and is headquartered in Melbourne, Australia. Its primary hub is Melbourne Airport (MEL). IATA code JQ, ICAO code JST.