Contact Swiss customer service
Contact Swiss International Air Lines. Find UK and US phone numbers, live chat, digital assistant, EU 261 compensation info and Miles & More support.
What Swiss customer service is like in practice
SWISS is the Lufthansa Group's Swiss arm and shares Miles & More with the rest of the group — so Senator and HON Circle members reach the same elite team whether they call SWISS, Lufthansa, Austrian or Brussels. The Zurich-based service centre is well-regarded for English-language quality and handles cross-group booking issues during Swiss business hours.
Which Swiss channel to pick
Some Swiss channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Zurich call centre with bilingual German/English coverage. Senator and HON Circle answer in under 2 minutes even during Frankfurt or Zurich disruption.
Because Miles & More is shared, calling the SWISS HON number during a Frankfurt disruption can reach the same elite team faster than the Lufthansa HON number — useful when LH lines are jammed.
EU 261 claims via the SWISS portal. Phone agents redirect.
Swiss frequent flyer notes
Miles & More — same programme as the wider Lufthansa Group. SWISS-issued tickets credit identically to LH tickets for status.
The Swiss verdict: what to know
Works well
- Cross-group elite line redundancy with Lufthansa during Frankfurt disruption.
- Strong Swiss business-travel focus; Zurich service is highly polished.
- SWISS First Class is one of the European premium products consistently ranked above LH First.
Watch out
- Group-wide EU 261 portal rule applies.
At a glance — Swiss
SWISS (officially Swiss International Air Lines, the successor to Swissair after the 2002 collapse) is the flag carrier of Switzerland and part of the Lufthansa Group since 2005. The Zurich (ZRH) hub plus a secondary base at Geneva (GVA) covers around 100 destinations. The fleet of approximately 90 aircraft includes Airbus A220, A320 family, A330, A340 and the Boeing 777-300ER.
- HQ
- Kloten, Switzerland
- Primary hub
- Zurich Airport (ZRH)
- Alliance
- Star Alliance
- Group
- Lufthansa Group
- Fleet
- ~90 aircraft
- Destinations
- ~100 destinations
Common Swiss support topics
Most calls to Swiss customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Swiss in the EU
If your Swiss flight departs from an EU airport — or arrives in the EU on Swiss metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Swiss
- What is Swiss's customer service phone number?
- Swiss customer service can be reached at +44 333 006 7761.
- Where can I find Swiss support online?
- Visit https://www.swiss.com/gb/en/customer-support/contact-us for official support options.
- Does Swiss customer service offer support in English?
- Yes, Swiss offers English-speaking customer service. Call +44 333 006 7761 for support in English.
- Is Swiss customer service available 24 hours?
- Swiss customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.