Contact Helvetic Airways customer service
Contact Helvetic Airways on +41 44 270 85 00 or info@helvetic.com. Swiss regional airline based at Zurich, wet-lease partner for SWISS.
How Helvetic Airways handles customer service
Helvetic Airways is a Swiss regional carrier flying Embraer E190/E195 jets, often operating on SWISS-branded short-haul routes.
Reaching Helvetic Airways: by channel
The channel you choose makes a bigger difference for Helvetic Airways than for most carriers — this is where to start for each kind of request.
Helvetic-specific service is handled from the Swiss office.
At a glance — Helvetic Airways
Helvetic Airways is hubbed at Zurich (ZRH). The Embraer E190/E195 fleet operates Helvetic-direct routes plus SWISS-franchise short-haul service.
- HQ
- Kloten, Switzerland
- Primary hub
- Zurich Airport (ZRH)
Common Helvetic Airways support topics
Most calls to Helvetic Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Helvetic Airways in the EU
If your Helvetic Airways flight departs from an EU airport — or arrives in the EU on Helvetic Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Helvetic Airways
- What is Helvetic Airways's customer service phone number?
- Helvetic Airways customer service can be reached at +41 44 270 85 00.
- What is Helvetic Airways's customer service email?
- You can email Helvetic Airways customer service at info@helvetic.com.
- Where can I find Helvetic Airways support online?
- Visit https://www.helvetic.com/en for official support options.
- Does Helvetic Airways customer service offer support in English?
- Yes, Helvetic Airways offers English-speaking customer service. Call +41 44 270 85 00 for support in English.
- How do I email Helvetic Airways customer service?
- You can email Helvetic Airways customer service at info@helvetic.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Helvetic Airways customer service available 24 hours?
- Helvetic Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.