What is Edelweiss Air's customer service phone number?

Edelweiss Air customer service can be reached at +41 44 800 21 22.

Where can I find Edelweiss Air support online?

Visit https://www.flyedelweiss.com/ for official support options.

Does Edelweiss Air customer service offer support in English?

Yes, Edelweiss Air offers English-speaking customer service. Call +41 44 800 21 22 for support in English.

Is Edelweiss Air customer service available 24 hours?

Edelweiss Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Customer service · Edelweiss Air

Contact Edelweiss Air customer service

Contact Edelweiss Air customer service from the UK. Find phone number, website and opening hours for Switzerland's leading leisure airline.

EU 261 appliesKloten, Switzerland

FlightContactHelp Editorial TeamReviewing airline customer-service channels since 2020

Reviewed June 2026

HubZRHZurich Airport

IATAWKICAO EDW

Founded1995

Phone+41 44 800 21 22

Websitehttps://www.flyedelweiss.com/

Inside Edelweiss Air customer service

Edelweiss Air is the leisure-focused subsidiary of SWISS, operating from Zurich to Mediterranean and long-haul leisure destinations.

Edelweiss Air channels: which to choose

Picking the right channel for Edelweiss Air significantly cuts wait time. This guide shows where to start for each type of request.

App / webbest for self-service

Edelweiss web tools handle routine changes.

Frequent flyer programme

Miles & More

Frequent flyer

Edelweiss bookings earn Miles & More miles.

At a glance — Edelweiss Air

Edelweiss is hubbed at Zurich (ZRH). The fleet of Airbus A320 family and A340 covers Mediterranean leisure routes and selected long-haul. Wholly-owned by SWISS (Lufthansa Group).

HQ: Kloten, Switzerland
Primary hub: Zurich Airport (ZRH)

Common Edelweiss Air support topics

Most calls to Edelweiss Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.

Passenger rights when flying Edelweiss Air in the EU

If your Edelweiss Air flight departs from an EU airport — or arrives in the EU on Edelweiss Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.

Frequently asked questions about Edelweiss Air

What is Edelweiss Air's customer service phone number?: Edelweiss Air customer service can be reached at +41 44 800 21 22.
Where can I find Edelweiss Air support online?: Visit https://www.flyedelweiss.com/ for official support options.
Does Edelweiss Air customer service offer support in English?: Yes, Edelweiss Air offers English-speaking customer service. Call +41 44 800 21 22 for support in English.
Is Edelweiss Air customer service available 24 hours?: Edelweiss Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.