Contact Malaysia Airlines customer service
Contact Malaysia Airlines customer service. Find phone numbers, WhatsApp, website and opening hours for the Malaysian flag carrier.
What Malaysia Airlines customer service is like in practice
Malaysia Airlines is a Oneworld member that operates a respectable Asia-Pacific full-service product despite a difficult decade following the 2014 MH370 and MH17 incidents. The Kuala Lumpur service centre is the strongest channel; Enrich elite-tier members get priority routing. The airline has been progressively restructured under the Khazanah sovereign-wealth-fund ownership.
Which Malaysia Airlines channel to pick
Some Malaysia Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
The Kuala Lumpur service centre handles English calls during Malaysian business hours. Enrich Platinum members get priority routing.
The Malaysia Airlines app handles seat changes and Enrich redemptions.
Malaysia Airlines frequent flyer notes
Enrich
Frequent flyerThe Malaysia Airlines programme. Oneworld Emerald is the top equivalence at Platinum tier.
The Malaysia Airlines verdict: what to know
Works well
- Oneworld partnerships including Qatar joint venture give strong reach.
- A350-900 product is among the better Oneworld business-class offerings.
Watch out
- Network is smaller than the carrier had pre-2014.
At a glance — Malaysia Airlines
Malaysia Airlines is hubbed at Kuala Lumpur (KUL). The fleet of around 70 aircraft (Boeing 737, 737 MAX, Airbus A330, A350) covers around 60 destinations. Firefly (regional) and MASwings (East Malaysia) feed the network.
- HQ
- Sepang, Malaysia
- Primary hub
- Kuala Lumpur International Airport (KUL)
- Alliance
- Oneworld
Common Malaysia Airlines support topics
Most calls to Malaysia Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Malaysia Airlines in the EU
If your Malaysia Airlines flight departs from an EU airport — or arrives in the EU on Malaysia Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Malaysia Airlines
- What is Malaysia Airlines's customer service phone number?
- Malaysia Airlines customer service can be reached at +44 20 7380 8300.
- Where can I find Malaysia Airlines support online?
- Visit https://www.malaysiaairlines.com/gb/en/home.html for official support options.
- Does Malaysia Airlines customer service offer support in English?
- Yes, Malaysia Airlines offers English-speaking customer service. Call +44 20 7380 8300 for support in English.
- Does Malaysia Airlines offer WhatsApp support?
- Yes, you can contact Malaysia Airlines customer service via WhatsApp at 60387774570. See all contact channels on this page.
- Is Malaysia Airlines customer service available 24 hours?
- Malaysia Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.