Contact AirAsia customer service
Contact AirAsia customer service from the UK. Find phone number, website and opening hours for Asia's largest low-cost airline.
- Phone: +60 3 2171 9222
- Website: https://www.airasia.com/
Fastest way to reach AirAsia
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common AirAsia support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When AirAsia cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. AirAsia online check-in typically opens 24–30 hours before departure. At Kuala Lumpur International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about AirAsia
- What is AirAsia's customer service phone number?
- AirAsia customer service can be reached at +60 3 2171 9222.
- Where can I find AirAsia support online?
- Visit https://www.airasia.com/ for official support options.
- Does AirAsia customer service offer support in English?
- Yes, AirAsia offers English-speaking customer service. Call +60 3 2171 9222 for support in English.
- Is AirAsia customer service available 24 hours?
- AirAsia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Kuala Lumpur International Airport (KUL): Malaysia Airlines
About AirAsia
AirAsia was founded in 1993 and is headquartered in Sepang, Malaysia. Its primary hub is Kuala Lumpur International Airport (KUL). IATA code AK, ICAO code AXM.