Contact Indigo customer service
Contact Indigo customer service. Find phone, email, website and opening hours.
- Phone: +91 1 12 449 738 38
- Email: Customer.experience@goindigo.in
- Website: https://www.goindigo.in/
Fastest way to reach Indigo
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Indigo support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Indigo cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Indigo online check-in typically opens 24–30 hours before departure. At Indira Gandhi International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Indigo
- What is Indigo's customer service phone number?
- Indigo customer service can be reached at +91 1 12 449 738 38.
- What is Indigo's customer service email?
- You can email Indigo customer service at Customer.experience@goindigo.in.
- Where can I find Indigo support online?
- Visit https://www.goindigo.in/ for official support options.
- Does Indigo customer service offer support in English?
- Yes, Indigo offers English-speaking customer service. Call +91 1 12 449 738 38 for support in English.
- How do I email Indigo customer service?
- You can email Indigo customer service at Customer.experience@goindigo.in. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Indigo customer service available 24 hours?
- Indigo customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
About Indigo
Indigo was founded in 2006 and is headquartered in Gurugram, India. Its primary hub is Indira Gandhi International Airport (DEL). IATA code 6E, ICAO code IGO.