Confirmed firm orders for Airbus A350-900 aircraft for India-Europe long-haul service starting in 2027.
Customer service · IndiGo
Contact IndiGo customer service
Contact IndiGo (6E) customer service for booking changes, refunds, web check-in, 6E Rewards, baggage claims and delayed flight compensation. Phone numbers, email and support channels for India's largest low-cost airline.
Gurugram, India
HubDELIndira Gandhi International Airport
IATA6EICAO IGO
Founded2006
Websitehttps://www.goindigo.in/
What IndiGo customer service is like in practice
IndiGo is India's largest airline by domestic market share — well over 60% on routes within India. The customer-service operation reflects the low-cost positioning: phone is paid and minimal, the app and web are the primary channels, and the airline is famously punctual rather than service-luxurious. The 2024 announcement of an India-Europe long-haul play via leased A350s expanded the carrier's ambitions.
Which IndiGo channel to pick
Some IndiGo channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
App / webprimary self-service
IndiGo's app and the goIndigo.in Manage Booking tool handle most routine changes. Most fare changes are simpler through self-service than via phone.
Phonechargeable, basic support
The IndiGo phone line is chargeable. For day-of-travel issues at Indian airports, the airport service desk is often faster than phone.
The IndiGo verdict: what to know
Works well
- India's most reliable airline on on-time performance.
- Network density across India is unmatched.
- A350 long-haul plans (2027) will expand reach materially.
Watch out
- No traditional FFP — loyalty incentives are minimal.
- Phone support is paid and basic.
Operational changes worth knowing
2024
At a glance — IndiGo
IndiGo is India's largest airline by market share, hubbed at Delhi (DEL), Mumbai (BOM), Bengaluru (BLR), and Hyderabad (HYD). The fleet of around 380 aircraft (Airbus A320neo/A321neo family with A350-900 inbound for long-haul) covers around 130 destinations. The 2024 long-haul strategy adds European destinations via leased A350-900s starting 2027.
- HQ
- Gurugram, India
- Primary hub
- Indira Gandhi International Airport (DEL)
Common IndiGo support topics
Most calls to IndiGo customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about IndiGo
- What is IndiGo's customer service email?
- You can email IndiGo customer service at Customer.experience@goindigo.in.
- Where can I find IndiGo support online?
- Visit https://www.goindigo.in/ for official support options.
- Does IndiGo customer service offer support in English?
- Yes, IndiGo offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email IndiGo customer service?
- You can email IndiGo customer service at Customer.experience@goindigo.in. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is IndiGo customer service available 24 hours?
- IndiGo customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.