Contact Air India Express customer service
Contact Air India Express (IX) customer service for booking changes, refunds, Xpress Lite and Xpress Value fares, baggage claims and delayed flight compensation. Phone numbers and support channels for the Tata-owned Indian low-cost airline.
- Phone: +91 80 4666 0011
- Email: customer.support@airindiaexpress.com
- Website: https://www.airindiaexpress.in/
Fastest way to reach Air India Express
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Air India Express support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Air India Express cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Air India Express online check-in typically opens 24–30 hours before departure. At Cochin International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Air India Express
- What is Air India Express's customer service phone number?
- Air India Express customer service can be reached at +91 80 4666 0011.
- What is Air India Express's customer service email?
- You can email Air India Express customer service at customer.support@airindiaexpress.com.
- Where can I find Air India Express support online?
- Visit https://www.airindiaexpress.in/ for official support options.
- Does Air India Express customer service offer support in English?
- Yes, Air India Express offers English-speaking customer service. Call +91 80 4666 0011 for support in English.
- How do I email Air India Express customer service?
- You can email Air India Express customer service at customer.support@airindiaexpress.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air India Express customer service available 24 hours?
- Air India Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in India: Air India · Akasa Air · IndiGo · SpiceJet
About Air India Express
Air India Express was founded in 2005 and is headquartered in Kochi, India. Its primary hub is Cochin International Airport (COK). IATA code IX, ICAO code AXB.