AIX Connect (formerly AirAsia India) merged into Air India Express, consolidating the Tata Group LCC operations.
Customer service · Air India Express
Contact Air India Express customer service
Contact Air India Express (IX) customer service for booking changes, refunds, Xpress Lite and Xpress Value fares, baggage claims and delayed flight compensation. Phone numbers and support channels for the Tata-owned Indian low-cost airline.
Kochi, India
HubCOKCochin International Airport
IATAIXICAO AXB
Founded2005
Phone+91 80 4666 0011
Inside Air India Express customer service
Air India Express is the low-cost subsidiary of Air India, recently merged with AIX Connect (the former AirAsia India). The customer-service operation is primarily app-based, with the Tata Group's broader Indian aviation strategy driving integration.
Air India Express channels: which to choose
Picking the right channel for Air India Express significantly cuts wait time. This guide shows where to start for each type of request.
App / webprimary
The Air India Express app handles most routine changes.
Recent changes at Air India Express
2024
At a glance — Air India Express
Air India Express is hubbed at Delhi (DEL), Mumbai (BOM), and Kochi (COK). The fleet is around 90 aircraft (Boeing 737 MAX 8) covering Indian domestic and selected Gulf destinations.
- HQ
- Kochi, India
- Primary hub
- Cochin International Airport (COK)
Common Air India Express support topics
Most calls to Air India Express customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Air India Express
- What is Air India Express's customer service phone number?
- Air India Express customer service can be reached at +91 80 4666 0011.
- What is Air India Express's customer service email?
- You can email Air India Express customer service at customer.support@airindiaexpress.com.
- Where can I find Air India Express support online?
- Visit https://www.airindiaexpress.in/ for official support options.
- Does Air India Express customer service offer support in English?
- Yes, Air India Express offers English-speaking customer service. Call +91 80 4666 0011 for support in English.
- How do I email Air India Express customer service?
- You can email Air India Express customer service at customer.support@airindiaexpress.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air India Express customer service available 24 hours?
- Air India Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.