Contact EgyptAir customer service
Contact EgyptAir customer service. Find UK and US phone numbers, email, website and opening hours for the Egyptian flag carrier.
What EgyptAir customer service is like in practice
EgyptAir is the flag carrier of Egypt and a Star Alliance member. The Cairo service centre handles bilingual Arabic and English calls during Egyptian business hours. The carrier has gone through fleet modernisation programmes (787 deliveries) over the past few years.
Which EgyptAir channel to pick
Some EgyptAir channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
The Cairo service centre handles English calls during Egyptian business hours.
The EgyptAir app handles seat changes and EgyptAir Plus redemptions.
EgyptAir frequent flyer notes
EgyptAir Plus
Frequent flyerThe carrier's Star Alliance Gold-equivalent at Platinum tier.
The EgyptAir verdict: what to know
Works well
- Star Alliance membership gives global reach.
- Cairo hub geography good for Africa-Europe connectivity.
At a glance — EgyptAir
EgyptAir is hubbed at Cairo (CAI). The fleet of around 80 aircraft (Boeing 737, 777, 787, Airbus A220, A320 family, A330) covers around 80 destinations across Africa, the Middle East, Asia, Europe and North America.
- HQ
- Cairo, Egypt
- Primary hub
- Cairo International Airport (CAI)
- Alliance
- Star Alliance
Common EgyptAir support topics
Most calls to EgyptAir customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying EgyptAir in the EU
If your EgyptAir flight departs from an EU airport — or arrives in the EU on EgyptAir metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about EgyptAir
- What is EgyptAir's customer service phone number?
- EgyptAir customer service can be reached at +1 212 581 5600.
- What is EgyptAir's customer service email?
- You can email EgyptAir customer service at callcenter@egyptair.com.
- Where can I find EgyptAir support online?
- Visit https://www.egyptair.com/ for official support options.
- Does EgyptAir customer service offer support in English?
- Yes, EgyptAir offers English-speaking customer service. Call +1 212 581 5600 for support in English.
- How do I email EgyptAir customer service?
- You can email EgyptAir customer service at callcenter@egyptair.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is EgyptAir customer service available 24 hours?
- EgyptAir customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.