Contact Air Cairo customer service
Contact Air Cairo (SM) customer service in Cairo or Frankfurt. Phone, email, opening hours and Red Sea charter and Europe scheduled route information.
Air Cairo customer service: what to expect
Air Cairo is an Egyptian carrier part-owned by EgyptAir, operating primarily on the Egypt-to-Europe and Egypt-to-Gulf tourist-leisure routes. The Cairo customer-service team handles bilingual Arabic and English calls during Egyptian business hours. Charter passengers typically route through their tour operator first; direct-booked passengers handle queries directly with the airline.
Getting through to Air Cairo
Each Air Cairo support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Air Cairo's website handles routine changes including seat selection and check-in for direct-booked passengers.
Charter customers route most queries through the tour operator with direct lines to Air Cairo operations.
At a glance — Air Cairo
Air Cairo is based at Cairo International (CAI) with significant operations at Sharm el-Sheikh (SSH) and Hurghada (HRG). The Airbus A320 family fleet of around 12 aircraft covers Mediterranean European leisure destinations, Gulf routes (particularly Saudi Arabia for Umrah), and selected charter contracts. EgyptAir part-ownership gives Air Cairo access to EgyptAir group operational infrastructure.
- HQ
- Cairo, Egypt
- Primary hub
- Cairo International Airport (CAI)
Common Air Cairo support topics
Most calls to Air Cairo customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Cairo in the EU
If your Air Cairo flight departs from an EU airport — or arrives in the EU on Air Cairo metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Cairo
- What is Air Cairo's customer service phone number?
- Air Cairo customer service can be reached at +20 2 7272 7272.
- What is Air Cairo's customer service email?
- You can email Air Cairo customer service at wecare@aircairo.com.
- Where can I find Air Cairo support online?
- Visit https://www.aircairo.com/ for official support options.
- Does Air Cairo customer service offer support in English?
- Yes, Air Cairo offers English-speaking customer service. Call +20 2 7272 7272 for support in English.
- How do I email Air Cairo customer service?
- You can email Air Cairo customer service at wecare@aircairo.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Air Cairo customer service available 24 hours?
- Air Cairo customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.