Contact FlyEgypt customer service
Contact FlyEgypt (FT) customer service in Cairo. Phone, email, opening hours and information on Egypt charter and scheduled routes.
What FlyEgypt customer service is like in practice
FlyEgypt is a private Egyptian carrier operating a mix of charter contracts for European and Arabian tour operators and selected scheduled services. The Cairo customer-service team handles bilingual Arabic and English calls during Egyptian business hours; charter passengers route through their tour operator for most queries. The carrier is smaller than EgyptAir but operates extensively to leisure destinations in Europe, the Mediterranean and the Gulf.
Which FlyEgypt channel to pick
Some FlyEgypt channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
FlyEgypt's booking website handles routine changes and check-in for direct-booked passengers.
Charter customers handle most queries via the contracting tour operator, who has the direct relationship with FlyEgypt operations.
At a glance — FlyEgypt
FlyEgypt is hubbed at Cairo (CAI) with secondary operations at Sharm el-Sheikh (SSH), Hurghada (HRG), and Marsa Alam (RMF). The fleet of around 10 Boeing 737-800 aircraft covers regional Middle East, Mediterranean Europe, and Gulf destinations on a mix of scheduled and charter routes.
- HQ
- Cairo, Egypt
- Primary hub
- Cairo International Airport (CAI)
Common FlyEgypt support topics
Most calls to FlyEgypt customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying FlyEgypt in the EU
If your FlyEgypt flight departs from an EU airport — or arrives in the EU on FlyEgypt metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about FlyEgypt
- What is FlyEgypt's customer service phone number?
- FlyEgypt customer service can be reached at +20 222 694 465.
- What is FlyEgypt's customer service email?
- You can email FlyEgypt customer service at help@fly.eg.
- Where can I find FlyEgypt support online?
- Visit https://www.flyegypt.com/ for official support options.
- Does FlyEgypt customer service offer support in English?
- Yes, FlyEgypt offers English-speaking customer service. Call +20 222 694 465 for support in English.
- How do I email FlyEgypt customer service?
- You can email FlyEgypt customer service at help@fly.eg. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is FlyEgypt customer service available 24 hours?
- FlyEgypt customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.