Contact WestJet customer service
Contact WestJet customer service on +44 203 320 2627 (UK) or +1 888 937 8538 (CA), 24/7. Manage bookings on westjet.com.
What WestJet customer service is like in practice
WestJet is Canada's second-largest airline after Air Canada. The customer-service operation is Canadian-based with bilingual English and French coverage. The Onex Group ownership (since 2019) has driven network rationalisation.
Which WestJet channel to pick
Some WestJet channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
WestJet service centres handle bilingual English and French calls.
WestJet app handles routine changes.
WestJet frequent flyer notes
WestJet Rewards
Frequent flyerIndependent loyalty programme.
At a glance — WestJet
WestJet is hubbed at Calgary (YYC) and Toronto Pearson (YYZ). The fleet of around 180 aircraft (Boeing 737, 787) covers Canadian-domestic, US, Mexico, Caribbean, and selected European destinations.
- HQ
- Calgary, Canada
- Primary hub
- Calgary International Airport (YYC)
Common WestJet support topics
Most calls to WestJet customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying WestJet in the EU
If your WestJet flight departs from an EU airport — or arrives in the EU on WestJet metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about WestJet
- What is WestJet's customer service phone number?
- WestJet customer service can be reached at +44 203 320 2627.
- Where can I find WestJet support online?
- Visit https://www.westjet.com/ for official support options.
- Does WestJet customer service offer support in English?
- Yes, WestJet offers English-speaking customer service. Call +44 203 320 2627 for support in English.
- Is WestJet customer service available 24 hours?
- WestJet customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.