Contact Air Transat customer service
Contact Air Transat customer service. Find UK phone number, WhatsApp, email, website and opening hours for Canada's leisure airline.
Inside Air Transat customer service
Air Transat is a Canadian leisure airline focused on Mediterranean, Caribbean, and US sun-destinations. The Montreal-based service centre handles bilingual French and English calls.
Air Transat channels: which to choose
Picking the right channel for Air Transat significantly cuts wait time. This guide shows where to start for each type of request.
Montreal service centre handles French and English calls.
At a glance — Air Transat
Air Transat is hubbed at Montreal-Trudeau (YUL) and Toronto Pearson (YYZ). The Airbus A321LR and A330 fleet covers leisure destinations.
- HQ
- Montreal, Canada
- Primary hub
- Montréal–Trudeau International Airport (YUL)
- Secondary base
- Toronto Pearson International Airport (YYZ)
Common Air Transat support topics
Most calls to Air Transat customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Transat in the EU
If your Air Transat flight departs from an EU airport — or arrives in the EU on Air Transat metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Transat
- What is Air Transat's customer service phone number?
- Air Transat customer service can be reached at +44 808 234 9058.
- What is Air Transat's customer service email?
- You can email Air Transat customer service at relationsclientele@transat.com.
- Where can I find Air Transat support online?
- Visit https://www.airtransat.com/en-GB/ for official support options.
- Does Air Transat customer service offer support in English?
- Yes, Air Transat offers English-speaking customer service. Call +44 808 234 9058 for support in English.
- How do I email Air Transat customer service?
- You can email Air Transat customer service at relationsclientele@transat.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Does Air Transat offer WhatsApp support?
- Yes, you can contact Air Transat customer service via WhatsApp at 18333378221. See all contact channels on this page.
- Is Air Transat customer service available 24 hours?
- Air Transat customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.