Contact Air Transat customer service
Contact Air Transat customer service. Find UK phone number, WhatsApp, email, website and opening hours for Canada's leisure airline.
- Phone: +44 808 234 9058
- Email: relationsclientele@transat.com
- Website: https://www.airtransat.com/en-GB/
- WhatsApp: https://wa.me/18333378221
Fastest way to reach Air Transat
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Air Transat support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Air Transat cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Air Transat online check-in typically opens 24–30 hours before departure. At Montréal–Trudeau International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your Air Transat flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to Air Transat via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about Air Transat
- What is Air Transat's customer service phone number?
- Air Transat customer service can be reached at +44 808 234 9058.
- What is Air Transat's customer service email?
- You can email Air Transat customer service at relationsclientele@transat.com.
- Where can I find Air Transat support online?
- Visit https://www.airtransat.com/en-GB/ for official support options.
- Does Air Transat customer service offer support in English?
- Yes, Air Transat offers English-speaking customer service. Call +44 808 234 9058 for support in English.
- How do I email Air Transat customer service?
- You can email Air Transat customer service at relationsclientele@transat.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Does Air Transat offer WhatsApp support?
- Yes, you can contact Air Transat customer service via WhatsApp at 18333378221. See all contact channels on this page.
- Is Air Transat customer service available 24 hours?
- Air Transat customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Montréal–Trudeau International Airport (YUL): Air Canada
Other airlines based in Canada: Porter Airlines · WestJet
About Air Transat
Air Transat was founded in 1986 and is headquartered in Montreal, Canada. Its primary hub is Montréal–Trudeau International Airport (YUL), with a secondary base at Toronto Pearson International Airport (YYZ). IATA code TS, ICAO code TSC.