Contact Porter Airlines customer service
Contact Porter Airlines (PD) customer service for booking changes, refunds, VIPorter rewards, baggage claims, delayed flights and APPR compensation under Canada's Air Passenger Protection Regulations. Phone and support channels.
Calling Porter Airlines: the practical view
Porter Airlines is a Canadian regional carrier that historically operated from Toronto Billy Bishop Airport (downtown), recently expanded with Embraer E195-E2 jets and extended its route network significantly.
Porter Airlines support channels in practice
Porter Airlines offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Toronto service centre handles bilingual English and French calls.
Porter Airlines at its best and worst
Works well
- Toronto downtown airport (YTZ) operations are uniquely convenient.
At a glance — Porter Airlines
Porter is hubbed at Toronto Billy Bishop (YTZ) and Toronto Pearson (YYZ). Recent fleet expansion with Embraer E195-E2 enables longer routes. Now serves destinations across Canada and US.
- HQ
- Toronto, Canada
- Primary hub
- Billy Bishop Toronto City Airport (YTZ)
Common Porter Airlines support topics
Most calls to Porter Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Porter Airlines
- What is Porter Airlines's customer service phone number?
- Porter Airlines customer service can be reached at +1 888 619 8622.
- Where can I find Porter Airlines support online?
- Visit https://www.flyporter.com/ for official support options.
- Does Porter Airlines customer service offer support in English?
- Yes, Porter Airlines offers English-speaking customer service. Call +1 888 619 8622 for support in English.
- Is Porter Airlines customer service available 24 hours?
- Porter Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.