Contact Porter Airlines customer service
Contact Porter Airlines (PD) customer service for booking changes, refunds, VIPorter rewards, baggage claims, delayed flights and APPR compensation under Canada's Air Passenger Protection Regulations. Phone and support channels.
- Phone: +1 888 619 8622
- Website: https://www.flyporter.com/
Fastest way to reach Porter Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Porter Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Porter Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Porter Airlines online check-in typically opens 24–30 hours before departure. At Billy Bishop Toronto City Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Porter Airlines
- What is Porter Airlines's customer service phone number?
- Porter Airlines customer service can be reached at +1 888 619 8622.
- Where can I find Porter Airlines support online?
- Visit https://www.flyporter.com/ for official support options.
- Does Porter Airlines customer service offer support in English?
- Yes, Porter Airlines offers English-speaking customer service. Call +1 888 619 8622 for support in English.
- Is Porter Airlines customer service available 24 hours?
- Porter Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in Canada: Air Canada · Air Transat · WestJet
About Porter Airlines
Porter Airlines was founded in 2006 and is headquartered in Toronto, Canada. Its primary hub is Billy Bishop Toronto City Airport (YTZ). IATA code PD, ICAO code POE.