Contact Sun Country Airlines customer service
Contact Sun Country Airlines (SY) customer service in Minneapolis. Phone, opening hours, call centre and information on US, Mexico and Caribbean leisure routes.
How Sun Country Airlines handles customer service
Sun Country Airlines is a Minneapolis-based hybrid carrier mixing scheduled passenger, charter, and Amazon Air cargo operations. Customer-service is regional/leisure focused.
Reaching Sun Country Airlines: by channel
The channel you choose makes a bigger difference for Sun Country Airlines than for most carriers — this is where to start for each kind of request.
Sun Country app handles routine changes.
At a glance — Sun Country Airlines
Sun Country is hubbed at Minneapolis-Saint Paul (MSP). The Boeing 737 fleet mixes scheduled passenger service to leisure destinations with charter operations and Amazon Air cargo.
- HQ
- Eagan, Minnesota, United States
- Primary hub
- Minneapolis–Saint Paul International Airport (MSP)
Common Sun Country Airlines support topics
Most calls to Sun Country Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Sun Country Airlines
- What is Sun Country Airlines's customer service phone number?
- Sun Country Airlines customer service can be reached at +1 651 905 2737.
- Where can I find Sun Country Airlines support online?
- Visit https://www.suncountry.com/ for official support options.
- Does Sun Country Airlines customer service offer support in English?
- Yes, Sun Country Airlines offers English-speaking customer service. Call +1 651 905 2737 for support in English.
- Is Sun Country Airlines customer service available 24 hours?
- Sun Country Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.