Contact Southwest Airlines customer service
Contact Southwest Airlines. US phone +1 800 435 9792 (24/7), website southwest.com. Information on Rapid Rewards, the all-Boeing 737 fleet, and passenger rights under US DOT rules.
- Phone: +1 800 435 9792
- Website: https://www.southwest.com/
Fastest way to reach Southwest Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Southwest Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Southwest Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Southwest Airlines online check-in typically opens 24–30 hours before departure. At Dallas Love Field and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Southwest Airlines
- What is Southwest Airlines's customer service phone number?
- Southwest Airlines customer service can be reached at +1 800 435 9792.
- Where can I find Southwest Airlines support online?
- Visit https://www.southwest.com/ for official support options.
- Does Southwest Airlines customer service offer support in English?
- Yes, Southwest Airlines offers English-speaking customer service. Call +1 800 435 9792 for support in English.
- Is Southwest Airlines customer service available 24 hours?
- Southwest Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other airlines based in United States: Alaska Airlines · Allegiant Air · American Airlines · Delta Air Lines · Frontier Airlines
About Southwest Airlines
Southwest Airlines was founded in 1967 and is headquartered in Dallas, Texas, United States. Its primary hub is Dallas Love Field (DAL). IATA code WN, ICAO code SWA.