Contact Sky Airline customer service
Contact Sky Airline (H2) customer service in Chile. Phone, opening hours, call centre info, domestic and regional South America route details.
Calling Sky Airline: the practical view
Sky Airline is a Chilean low-cost carrier and one of the major intra-South American LCCs alongside JetSMART. The Santiago customer-service team handles bilingual Spanish and English calls during Chilean business hours. The carrier operates predominantly Chile-Argentina-Peru-Bolivia routes with selected long-haul leisure expansion. App-first by design, but phone is reasonably accessible during Chilean business hours.
Sky Airline support channels in practice
Sky Airline offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Sky Airline's app handles routine changes including seat selection. The website Manage Booking tool calculates change fees correctly without phone supplements.
Santiago service centre handles Spanish and English calls during local business hours.
At a glance — Sky Airline
Sky Airline is hubbed at Santiago Arturo Merino Benítez (SCL). The Airbus A320 family fleet of around 25 aircraft covers Chilean-domestic plus regional South American destinations including Buenos Aires, Lima, La Paz, and Asunción. The carrier competes directly with LATAM Chile and JetSMART for the Chilean market.
- HQ
- Santiago, Chile
- Primary hub
- Arturo Merino Benítez International Airport (SCL)
Common Sky Airline support topics
Most calls to Sky Airline customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Sky Airline
- What is Sky Airline's customer service phone number?
- Sky Airline customer service can be reached at +56 600 600 2828.
- Where can I find Sky Airline support online?
- Visit https://www.skyairline.com/en/ for official support options.
- Does Sky Airline customer service offer support in English?
- Yes, Sky Airline offers English-speaking customer service. Call +56 600 600 2828 for support in English.
- Is Sky Airline customer service available 24 hours?
- Sky Airline customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.