Contact JetSMART customer service
Contact JetSMART (JA) customer service in Chile, Argentina and Peru. Phone, opening hours, call centre and ultra-low-cost route information.
What JetSMART customer service is like in practice
JetSMART is a South American ultra-low-cost carrier with operations in Chile, Argentina, and Peru.
Which JetSMART channel to pick
Some JetSMART channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
JetSMART app handles routine changes.
At a glance — JetSMART
JetSMART is hubbed at Santiago (SCL) with secondary AOCs in Argentina and Peru. Airbus A320 family fleet covers South American destinations.
- HQ
- Santiago, Chile
- Primary hub
- Arturo Merino Benítez International Airport (SCL)
Common JetSMART support topics
Most calls to JetSMART customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about JetSMART
- What is JetSMART's customer service phone number?
- JetSMART customer service can be reached at +56 600 600 1311.
- Where can I find JetSMART support online?
- Visit https://www.jetsmart.com/en/ for official support options.
- Does JetSMART customer service offer support in English?
- Yes, JetSMART offers English-speaking customer service. Call +56 600 600 1311 for support in English.
- Is JetSMART customer service available 24 hours?
- JetSMART customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.