LATAM exited Chapter 11 restructuring. Left Oneworld alliance; Delta partnership became the strategic anchor.
Customer service · LATAM AirlinesMainline full-service🇨🇱
Contact LATAM Airlines customer service
Contact LATAM Airlines. UK phone +44 800 026 0728 (daily 10:00–18:00), US +1 866 435 9526, global +56 600 526 2000 (24/7). Information on LHR–GRU flights, Oneworld membership and passenger rights.
EU 261 appliesSantiago, Chile
HubSCLArturo Merino Benítez International Airport
IATALAICAO LAN
Founded2012
Fleet~300 aircraft
Destinations~150 destinations
LoyaltyLATAM Pass
Phone+44 800 026 0728
LATAM Airlines customer service: what to expect
LATAM Airlines emerged from Chapter 11 in 2022 as Latin America's largest carrier — a merger-and-restructure of the original Chilean LAN, Brazilian TAM, and other Latin American operations. LATAM left Oneworld during the restructuring and operates as a non-aligned carrier with Delta as the main strategic partner.
Getting through to LATAM Airlines
Each LATAM Airlines support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Phonecountry-specific routing
Country-specific phone numbers route to the country call centre. The Santiago (Chile) centre is the largest. LATAM Pass tier members get priority routing.
App / webbest for routine changes
The LATAM app handles seat changes. Post-Oneworld, web booking integration is simpler than during the alliance transition.
LATAM Airlines loyalty and elite tiers
LATAM Pass
Frequent flyerThe LATAM programme with Gold, Platinum, Black and Black Signature tiers. Post-Oneworld exit, partnerships with Delta (SkyMiles cross-credit) are the main international FFP integration.
Where LATAM Airlines excels — and where it struggles
Works well
- Largest Latin American network by destination count.
- Delta partnership enables strong North America connectivity.
- Multi-hub network (Santiago, Lima, São Paulo) provides flexible routing.
Watch out
- No alliance membership — partner redemptions limited to Delta SkyTeam coverage.
- Chapter 11 exit (2022) means newer operational rhythm than pre-2020.
What's changed recently
2022
At a glance — LATAM Airlines
LATAM Airlines is Latin America's largest airline group, hubbed at Santiago (SCL), Lima (LIM), São Paulo Guarulhos (GRU), Bogotá (BOG) and Brasília (BSB). The fleet of around 300 aircraft (Airbus A320 family and A350, Boeing 767, 777, 787) covers around 150 destinations. LATAM exited Oneworld during the 2020-2022 Chapter 11 restructuring.
- HQ
- Santiago, Chile
- Primary hub
- Arturo Merino Benítez International Airport (SCL)
- Secondary base
- São Paulo/Guarulhos International Airport (GRU)
- Fleet
- ~300 aircraft
- Destinations
- ~150 destinations
Common LATAM Airlines support topics
Most calls to LATAM Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying LATAM Airlines in the EU
If your LATAM Airlines flight departs from an EU airport — or arrives in the EU on LATAM Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about LATAM Airlines
- What is LATAM Airlines's customer service phone number?
- LATAM Airlines customer service can be reached at +44 800 026 0728.
- Where can I find LATAM Airlines support online?
- Visit https://www.latamairlines.com/gb/en/ for official support options.
- Does LATAM Airlines customer service offer support in English?
- Yes, LATAM Airlines offers English-speaking customer service. Call +44 800 026 0728 for support in English.
- Is LATAM Airlines customer service available 24 hours?
- LATAM Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.