Contact Royal Jordanian customer service
Contact Royal Jordanian customer service from the UK. Find phone number, website and opening hours for Jordan's flag carrier.
Inside Royal Jordanian customer service
Royal Jordanian is the flag carrier of Jordan and a Oneworld member. The Amman service centre handles bilingual Arabic and English calls.
Royal Jordanian channels: which to choose
Picking the right channel for Royal Jordanian significantly cuts wait time. This guide shows where to start for each type of request.
Amman service centre handles English calls.
Frequent flyer programme
Royal Plus
Frequent flyerOneworld Emerald is the top tier equivalence.
At a glance — Royal Jordanian
Royal Jordanian is hubbed at Amman Queen Alia (AMM). The fleet of around 25 aircraft (Airbus A320, A321 and Boeing 787) covers around 50 destinations focused on the Middle East, Europe, and North America.
- HQ
- Amman, Jordan
- Primary hub
- Queen Alia International Airport (AMM)
- Alliance
- Oneworld
Common Royal Jordanian support topics
Most calls to Royal Jordanian customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Royal Jordanian in the EU
If your Royal Jordanian flight departs from an EU airport — or arrives in the EU on Royal Jordanian metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Royal Jordanian
- What is Royal Jordanian's customer service phone number?
- Royal Jordanian customer service can be reached at +44 207 878 6300.
- Where can I find Royal Jordanian support online?
- Visit https://www.rj.com/ for official support options.
- Does Royal Jordanian customer service offer support in English?
- Yes, Royal Jordanian offers English-speaking customer service. Call +44 207 878 6300 for support in English.
- Is Royal Jordanian customer service available 24 hours?
- Royal Jordanian customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.