Contact Royal Air Maroc customer service
Contact Royal Air Maroc customer service. UK phone +44 207 307 5800 (Mon–Fri 09:00–17:00), international hotline +212 5 22 48 97 97 (24/7), email callcenter@royalairmaroc.com. Information on routes via Casablanca, Oneworld membership and passenger rights.
- Phone: +44 207 307 5800
- Email: callcenter@royalairmaroc.com
- Website: https://www.royalairmaroc.com/gb-en/
Fastest way to reach Royal Air Maroc
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Royal Air Maroc support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Royal Air Maroc cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Royal Air Maroc online check-in typically opens 24–30 hours before departure. At Mohammed V International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your Royal Air Maroc flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to Royal Air Maroc via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about Royal Air Maroc
- What is Royal Air Maroc's customer service phone number?
- Royal Air Maroc customer service can be reached at +44 207 307 5800.
- What is Royal Air Maroc's customer service email?
- You can email Royal Air Maroc customer service at callcenter@royalairmaroc.com.
- Where can I find Royal Air Maroc support online?
- Visit https://www.royalairmaroc.com/gb-en/ for official support options.
- Does Royal Air Maroc customer service offer support in English?
- Yes, Royal Air Maroc offers English-speaking customer service. Call +44 207 307 5800 for support in English.
- How do I email Royal Air Maroc customer service?
- You can email Royal Air Maroc customer service at callcenter@royalairmaroc.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Royal Air Maroc customer service available 24 hours?
- Royal Air Maroc customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Other Oneworld airlines: Aer Lingus · Alaska Airlines · American Airlines · British Airways · Cathay Pacific
Also flying from Mohammed V International Airport (CMN): Air Arabia Maroc
About Royal Air Maroc
Royal Air Maroc was founded in 1957 and is headquartered in Casablanca, Morocco. Its primary hub is Mohammed V International Airport (CMN). IATA code AT, ICAO code RAM.
Royal Air Maroc is a member of the Oneworld alliance.