Contact Royal Air Maroc customer service
Contact Royal Air Maroc customer service. UK phone +44 207 307 5800 (Mon–Fri 09:00–17:00), international hotline +212 5 22 48 97 97 (24/7), email callcenter@royalairmaroc.com. Information on routes via Casablanca, Oneworld membership and passenger rights.
Royal Air Maroc customer service: what to expect
Royal Air Maroc is Morocco's flag carrier and joined Oneworld in 2020. The Casablanca service centre handles bilingual French and Arabic calls; English coverage is limited outside business hours. The Safar Flyer FFP cross-credits with Oneworld partner programmes.
Getting through to Royal Air Maroc
Each Royal Air Maroc support channel is calibrated for a particular kind of problem. Match your request to the channel below.
The Casablanca service centre handles French and Arabic calls during Moroccan business hours. English coverage is limited outside those hours.
The RAM website handles online check-in and booking changes. The app is functional but more limited than the website.
Royal Air Maroc loyalty and elite tiers
Safar Flyer is the RAM programme. The top tier carries Oneworld Sapphire equivalence.
Where Royal Air Maroc excels — and where it struggles
Works well
- Casablanca hub is a natural Africa-Europe connector.
- Oneworld partner integration since 2020 enables broader earning/redemption.
Watch out
- English-language coverage is limited outside Moroccan business hours.
At a glance — Royal Air Maroc
Royal Air Maroc is the flag carrier of Morocco, hubbed at Casablanca Mohammed V (CMN). The fleet of around 50 aircraft (Boeing 737-800/MAX, 787-8/9 plus some Embraer 190s) covers around 80 destinations. RAM joined Oneworld in 2020.
- HQ
- Casablanca, Morocco
- Primary hub
- Mohammed V International Airport (CMN)
- Alliance
- Oneworld
- Fleet
- ~50 aircraft
- Destinations
- ~80 destinations
Common Royal Air Maroc support topics
Most calls to Royal Air Maroc customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Royal Air Maroc in the EU
If your Royal Air Maroc flight departs from an EU airport — or arrives in the EU on Royal Air Maroc metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Royal Air Maroc
- What is Royal Air Maroc's customer service phone number?
- Royal Air Maroc customer service can be reached at +44 207 307 5800.
- What is Royal Air Maroc's customer service email?
- You can email Royal Air Maroc customer service at callcenter@royalairmaroc.com.
- Where can I find Royal Air Maroc support online?
- Visit https://www.royalairmaroc.com/gb-en/ for official support options.
- Does Royal Air Maroc customer service offer support in English?
- Yes, Royal Air Maroc offers English-speaking customer service. Call +44 207 307 5800 for support in English.
- How do I email Royal Air Maroc customer service?
- You can email Royal Air Maroc customer service at callcenter@royalairmaroc.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Royal Air Maroc customer service available 24 hours?
- Royal Air Maroc customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.