Norwegian acquired Widerøe in 2024, consolidating the Norwegian short-haul market with the smaller regional carrier.
Customer service · NorwegianLow-cost carrier🇳🇴
Contact Norwegian customer service
Contact Norwegian customer service from the UK. Find phone, email, live chat, opening hours and EU 261 / UK 261 compensation information.
EU 261 appliesFornebu, Norway
HubOSLOslo Airport
IATADYICAO NAX
Founded1993
Fleet~80 aircraft
Destinations~130 destinations
LoyaltyNorwegian Reward
Phone+44 330 828 0854
How Norwegian handles customer service
Norwegian re-emerged in 2021 leaner and more financially stable after exiting its restructuring proceedings. The Norwegian Reward "Plus" tier gets a separate phone line shorter than the general number. Refund processing has historically been slow but the published process times now meet the regulatory maximum.
Reaching Norwegian: by channel
The channel you choose makes a bigger difference for Norwegian than for most carriers — this is where to start for each kind of request.
PhonePlus tier shorter waits
The Norwegian Reward Plus tier reaches a Norwegian-based agent with consistently shorter waits than the general number — useful given the general line's reputation during peak Scandinavian travel periods.
Web refund formofficial refund channel
Refund processing was slow during the 2020-2022 restructuring; published process times now meet the regulatory maximum (typically 30 days). File via the official refund form, retain the case reference, and start the EU 261 clock from form submission.
X / Twitterresponsive during Scandi hours
@Fly_Norwegian responds within 30-60 minutes during Scandinavian business hours.
Loyalty programme
Norwegian Reward is the FFP. The Plus tier gives priority phone access and free baggage on cheaper fares.
What works and what doesn't
Works well
- Scandinavian-domestic and intra-Nordic network density is high.
- Post-restructuring operational reliability has improved.
- CashPoints redemption is genuinely usable for any seat (not just selected fare classes).
Watch out
- Refund processing still runs near the regulatory maximum.
- Sale fares come with bag and seat fees that increase total cost.
Recent operational notes
2024
At a glance — Norwegian
Norwegian Air Shuttle (Norwegian) is the largest Norwegian airline and a major Scandinavian low-cost carrier, hubbed at Oslo Gardermoen (OSL) with secondary bases at Copenhagen (CPH) and Stockholm Arlanda (ARN). The post-2021 fleet of around 80 aircraft (Boeing 737-800 and 737 MAX 8) covers around 130 destinations across Europe and selected long-haul.
- HQ
- Fornebu, Norway
- Primary hub
- Oslo Airport (OSL)
- Fleet
- ~80 aircraft
- Destinations
- ~130 destinations
Common Norwegian support topics
Most calls to Norwegian customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Norwegian in the EU
If your Norwegian flight departs from an EU airport — or arrives in the EU on Norwegian metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Norwegian
- What is Norwegian's customer service phone number?
- Norwegian customer service can be reached at +44 330 828 0854.
- What is Norwegian's customer service email?
- You can email Norwegian customer service at norwegian.mailhq@norwegian.com.
- Where can I find Norwegian support online?
- Visit https://www.norwegian.com/uk/help-contact/ for official support options.
- Does Norwegian customer service offer support in English?
- Yes, Norwegian offers English-speaking customer service. Call +44 330 828 0854 for support in English.
- How do I email Norwegian customer service?
- You can email Norwegian customer service at norwegian.mailhq@norwegian.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Norwegian customer service available 24 hours?
- Norwegian customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.