Contact Norse Atlantic Airways customer service
Contact Norse Atlantic Airways. Find email customercare@flynorse.com, online chat at flynorse.com, social channels and opening hours. Information on routes, Boeing 787 Dreamliner fleet and passenger rights.
- Email: customercare@flynorse.com
- Website: https://www.flynorse.com/en-gb/
Fastest way to reach Norse Atlantic Airways
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Norse Atlantic Airways support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Norse Atlantic Airways cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Norse Atlantic Airways online check-in typically opens 24–30 hours before departure. At Oslo Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Passenger rights in the EU (Regulation 261/2004)
If your Norse Atlantic Airways flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:
- your flight is delayed 3 hours or more on arrival;
- your flight is cancelled less than 14 days before departure;
- you are denied boarding due to overbooking.
Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.
This is informational, not legal advice. Submit claims to Norse Atlantic Airways via the contact channels above, or consult the EU air passenger rights overview on Your Europe.
Frequently asked questions about Norse Atlantic Airways
- What is Norse Atlantic Airways's customer service email?
- You can email Norse Atlantic Airways customer service at customercare@flynorse.com.
- Where can I find Norse Atlantic Airways support online?
- Visit https://www.flynorse.com/en-gb/ for official support options.
- Does Norse Atlantic Airways customer service offer support in English?
- Yes, Norse Atlantic Airways offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Norse Atlantic Airways customer service?
- You can email Norse Atlantic Airways customer service at customercare@flynorse.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Norse Atlantic Airways customer service available 24 hours?
- Norse Atlantic Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Oslo Airport (OSL): Norwegian
Other airlines based in Norway: Widerøe
About Norse Atlantic Airways
Norse Atlantic Airways was founded in 2021 and is headquartered in Arendal, Norway. Its primary hub is Oslo Airport (OSL). IATA code N0, ICAO code NBT.