Contact Norse Atlantic Airways customer service
Contact Norse Atlantic Airways. Find email customercare@flynorse.com, online chat at flynorse.com, social channels and opening hours. Information on routes, Boeing 787 Dreamliner fleet and passenger rights.
Norse Atlantic Airways customer service: what to expect
Norse Atlantic Airways is a Norwegian-founded long-haul low-cost carrier that began operations in 2022, in part filling the trans-Atlantic gap left by Norwegian Air's long-haul retreat. The fleet is exclusively Boeing 787-9.
Getting through to Norse Atlantic Airways
Each Norse Atlantic Airways support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Norse Atlantic's app handles most routine changes.
Where Norse Atlantic Airways excels — and where it struggles
Works well
- Trans-Atlantic LCC pricing on 787 aircraft is a genuine commercial niche.
Watch out
- Long-haul LCC product is intentionally basic — set expectations.
At a glance — Norse Atlantic Airways
Norse Atlantic operates a Boeing 787-9 fleet on trans-Atlantic routes from Oslo (OSL), London Gatwick (LGW), Paris (CDG), Berlin (BER), and Rome (FCO) to US destinations including New York, Los Angeles, Orlando, and Fort Lauderdale.
- HQ
- Arendal, Norway
- Primary hub
- Oslo Airport (OSL)
Common Norse Atlantic Airways support topics
Most calls to Norse Atlantic Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Norse Atlantic Airways in the EU
If your Norse Atlantic Airways flight departs from an EU airport — or arrives in the EU on Norse Atlantic Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Norse Atlantic Airways
- What is Norse Atlantic Airways's customer service email?
- You can email Norse Atlantic Airways customer service at customercare@flynorse.com.
- Where can I find Norse Atlantic Airways support online?
- Visit https://www.flynorse.com/en-gb/ for official support options.
- Does Norse Atlantic Airways customer service offer support in English?
- Yes, Norse Atlantic Airways offers customer service in English. See the phone list on this page for the English-speaking line.
- How do I email Norse Atlantic Airways customer service?
- You can email Norse Atlantic Airways customer service at customercare@flynorse.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Norse Atlantic Airways customer service available 24 hours?
- Norse Atlantic Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.