Contact LOT Polish Airlines customer service
Contact LOT Polish Airlines customer service from the UK, US or worldwide. Find phone, email, opening hours and EU 261 / UK 261 compensation information.
How LOT Polish Airlines handles customer service
LOT Polish Airlines is the flag carrier of Poland and a Star Alliance member. The Warsaw call centre handles English-language calls during business hours. The Miles & More programme partnership gives LOT travelers Lufthansa Group elite-tier recognition.
Reaching LOT Polish Airlines: by channel
The channel you choose makes a bigger difference for LOT Polish Airlines than for most carriers — this is where to start for each kind of request.
The Warsaw service centre handles Polish and English calls. Miles & More Senator and HON Circle members get priority routing.
The LOT app handles seat changes and online check-in.
Loyalty programme
Miles & More
Frequent flyerLOT uses the Lufthansa Group programme, giving Star Alliance status crossing the wider European network.
What works and what doesn't
Works well
- Miles & More status crosses the entire Lufthansa Group.
- Warsaw hub geography good for Central European to trans-Atlantic connections.
Watch out
- English-language coverage limited outside Warsaw business hours.
At a glance — LOT Polish Airlines
LOT Polish Airlines is the flag carrier of Poland and a Star Alliance member, hubbed at Warsaw Chopin (WAW) with a secondary base at Warsaw Modlin (WMI). The fleet of around 80 aircraft (Boeing 737 MAX 8, 787, Embraer E170/E175/E190/E195) covers around 80 destinations across Europe, North America and Asia.
- HQ
- Warsaw, Poland
- Primary hub
- Warsaw Chopin Airport (WAW)
- Alliance
- Star Alliance
- Fleet
- ~80 aircraft
- Destinations
- ~80 destinations
Common LOT Polish Airlines support topics
Most calls to LOT Polish Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying LOT Polish Airlines in the EU
If your LOT Polish Airlines flight departs from an EU airport — or arrives in the EU on LOT Polish Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about LOT Polish Airlines
- What is LOT Polish Airlines's customer service phone number?
- LOT Polish Airlines customer service can be reached at +44 20 7878 6300.
- What is LOT Polish Airlines's customer service email?
- You can email LOT Polish Airlines customer service at contact@lot.pl.
- Where can I find LOT Polish Airlines support online?
- Visit https://www.lot.com/gb/en/ for official support options.
- Does LOT Polish Airlines customer service offer support in English?
- Yes, LOT Polish Airlines offers English-speaking customer service. Call +44 20 7878 6300 for support in English.
- How do I email LOT Polish Airlines customer service?
- You can email LOT Polish Airlines customer service at contact@lot.pl. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is LOT Polish Airlines customer service available 24 hours?
- LOT Polish Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.