Contact Enter Air customer service
Contact Enter Air head office in Warsaw on +48 22 356 87 00. Poland's largest charter airline flying for European tour operators.
Calling Enter Air: the practical view
Enter Air is a Polish charter airline operating Mediterranean and long-haul leisure routes for tour operators.
Enter Air support channels in practice
Enter Air offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
Most Enter Air passengers book through tour operators — primary support routes through the operator.
At a glance — Enter Air
Enter Air is based at Warsaw (WAW). Boeing 737 fleet operates charter and contract routes.
- HQ
- Warsaw, Poland
- Primary hub
- Warsaw Chopin Airport (WAW)
Common Enter Air support topics
Most calls to Enter Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Enter Air in the EU
If your Enter Air flight departs from an EU airport — or arrives in the EU on Enter Air metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Enter Air
- What is Enter Air's customer service phone number?
- Enter Air customer service can be reached at +48 22 356 87 00.
- What is Enter Air's customer service email?
- You can email Enter Air customer service at office@enterair.pl.
- Where can I find Enter Air support online?
- Visit https://www.enterair.pl/en for official support options.
- Does Enter Air customer service offer support in English?
- Yes, Enter Air offers English-speaking customer service. Call +48 22 356 87 00 for support in English.
- How do I email Enter Air customer service?
- You can email Enter Air customer service at office@enterair.pl. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Enter Air customer service available 24 hours?
- Enter Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.