Contact Lion Air customer service
Contact Lion Air customer service for booking changes, refunds, baggage claims, delayed flights and Indonesian passenger rights. Phone numbers, opening hours and support channels for Indonesia's largest low-cost carrier.
How Lion Air handles customer service
Lion Air is Indonesia's largest low-cost carrier. The customer-service operation is primarily app-based.
Reaching Lion Air: by channel
The channel you choose makes a bigger difference for Lion Air than for most carriers — this is where to start for each kind of request.
Lion Air's app handles most routine changes.
At a glance — Lion Air
Lion Air is hubbed at Jakarta Soekarno-Hatta (CGK). The fleet of around 100+ aircraft covers Indonesian domestic and regional Asian destinations.
- HQ
- Jakarta, Indonesia
- Primary hub
- Soekarno–Hatta International Airport (CGK)
Common Lion Air support topics
Most calls to Lion Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Lion Air
- What is Lion Air's customer service phone number?
- Lion Air customer service can be reached at +62 21 6379 8000.
- Where can I find Lion Air support online?
- Visit https://www.lionair.co.id/en/ for official support options.
- Does Lion Air customer service offer support in English?
- Yes, Lion Air offers English-speaking customer service. Call +62 21 6379 8000 for support in English.
- Is Lion Air customer service available 24 hours?
- Lion Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.