Contact Lion Air customer service
Contact Lion Air customer service for booking changes, refunds, baggage claims, delayed flights and Indonesian passenger rights. Phone numbers, opening hours and support channels for Indonesia's largest low-cost carrier.
- Phone: +62 21 6379 8000
- Website: https://www.lionair.co.id/en/
Fastest way to reach Lion Air
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Lion Air support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Lion Air cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Lion Air online check-in typically opens 24–30 hours before departure. At Soekarno–Hatta International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Lion Air
- What is Lion Air's customer service phone number?
- Lion Air customer service can be reached at +62 21 6379 8000.
- Where can I find Lion Air support online?
- Visit https://www.lionair.co.id/en/ for official support options.
- Does Lion Air customer service offer support in English?
- Yes, Lion Air offers English-speaking customer service. Call +62 21 6379 8000 for support in English.
- Is Lion Air customer service available 24 hours?
- Lion Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Soekarno–Hatta International Airport (CGK): Batik Air · Citilink · Garuda Indonesia
About Lion Air
Lion Air was founded in 1999 and is headquartered in Jakarta, Indonesia. Its primary hub is Soekarno–Hatta International Airport (CGK). IATA code JT, ICAO code LNI.