Contact Batik Air customer service
Contact Batik Air Malaysia (OD) customer service. Kuala Lumpur phone, weekday hours, social channels and website for booking, baggage and refund help.
What Batik Air customer service is like in practice
Batik Air is the full-service Indonesian carrier within the Lion Air group, positioned between Lion Air (LCC) and Garuda Indonesia (flag carrier).
Which Batik Air channel to pick
Some Batik Air channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Batik Air's app handles most routine changes.
At a glance — Batik Air
Batik Air is hubbed at Jakarta Soekarno-Hatta (CGK). Part of the Lion Air group.
- HQ
- Jakarta, Indonesia
- Primary hub
- Soekarno–Hatta International Airport (CGK)
Common Batik Air support topics
Most calls to Batik Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Batik Air
- What is Batik Air's customer service phone number?
- Batik Air customer service can be reached at +60 3 7841 5388.
- Where can I find Batik Air support online?
- Visit https://www.batikair.com/ for official support options.
- Does Batik Air customer service offer support in English?
- Yes, Batik Air offers English-speaking customer service. Call +60 3 7841 5388 for support in English.
- Is Batik Air customer service available 24 hours?
- Batik Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.