Contact Citilink customer service
Contact Citilink (QG) customer service in Indonesia. Phone, 24/7 call centre and information on domestic and regional low-cost routes.
- Phone: +62 804 1080 808
- Website: https://www.citilink.co.id/en/
Fastest way to reach Citilink
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Citilink support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Citilink cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Citilink online check-in typically opens 24–30 hours before departure. At Soekarno–Hatta International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Citilink
- What is Citilink's customer service phone number?
- Citilink customer service can be reached at +62 804 1080 808.
- Where can I find Citilink support online?
- Visit https://www.citilink.co.id/en/ for official support options.
- Does Citilink customer service offer support in English?
- Yes, Citilink offers English-speaking customer service. Call +62 804 1080 808 for support in English.
- Is Citilink customer service available 24 hours?
- Citilink customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Soekarno–Hatta International Airport (CGK): Batik Air · Garuda Indonesia · Lion Air
About Citilink
Citilink was founded in 2001 and is headquartered in Jakarta, Indonesia. Its primary hub is Soekarno–Hatta International Airport (CGK). IATA code QG, ICAO code CTV.