Contact Citilink customer service
Contact Citilink (QG) customer service in Indonesia. Phone, 24/7 call centre and information on domestic and regional low-cost routes.
How Citilink handles customer service
Citilink is Garuda Indonesia's wholly-owned low-cost subsidiary, positioning between Garuda mainline and the deep-discount Indonesian LCCs. The customer-service operation is Jakarta-based with Indonesian and English coverage during Indonesian business hours. App-first by design, with phone support more limited than the Garuda parent. Citilink benefits from Garuda group infrastructure including airport handling and connecting traffic but is operationally and brand-wise distinct.
Reaching Citilink: by channel
The channel you choose makes a bigger difference for Citilink than for most carriers — this is where to start for each kind of request.
Citilink's app and citilink.co.id booking pages handle routine changes, seat selection, and baggage add-ons for direct-booked passengers.
Jakarta service centre handles Indonesian and English calls during local business hours.
At a glance — Citilink
Citilink is hubbed at Jakarta Soekarno-Hatta (CGK) with secondary operations at Surabaya (SUB), Bali (DPS), and several Indonesian regional airports. The fleet of around 50 Airbus A320ceo and A320neo family aircraft covers Indonesian-domestic and selected regional Asian destinations including Singapore, Malaysia, and Saudi Arabia (for Umrah traffic). Wholly-owned by Garuda Indonesia.
- HQ
- Jakarta, Indonesia
- Primary hub
- Soekarno–Hatta International Airport (CGK)
Common Citilink support topics
Most calls to Citilink customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Citilink
- What is Citilink's customer service phone number?
- Citilink customer service can be reached at +62 804 1080 808.
- Where can I find Citilink support online?
- Visit https://www.citilink.co.id/en/ for official support options.
- Does Citilink customer service offer support in English?
- Yes, Citilink offers English-speaking customer service. Call +62 804 1080 808 for support in English.
- Is Citilink customer service available 24 hours?
- Citilink customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.