What is ITA Airways's customer service phone number?

ITA Airways customer service can be reached at +44 1904 211300.

Where can I find ITA Airways support online?

Visit https://www.ita-airways.com/en_en for official support options.

Does ITA Airways customer service offer support in English?

Yes, ITA Airways offers English-speaking customer service. Call +44 1904 211300 for support in English.

Does ITA Airways offer WhatsApp support?

Yes, you can contact ITA Airways customer service via WhatsApp at 390238595049. See all contact channels on this page.

Is ITA Airways customer service available 24 hours?

ITA Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Customer service · ITA AirwaysMainline full-service🇮🇹

Contact ITA Airways customer service

Contact ITA Airways on +44 1904 211 300 (UK), +1 877 793 1717 (US) or WhatsApp +39 02 3859 5049. Manage bookings on ita-airways.com.

EU 261 appliesRome, Italy

FlightContactHelp Editorial TeamReviewing airline customer-service channels since 2020

Reviewed June 2026

HubFCOLeonardo da Vinci–Fiumicino Airport

IATAAZICAO ITY

Founded2020

Fleet~80 aircraft

Destinations~70 destinations

ParentLufthansa Group

LoyaltyVolare

Phone+44 1904 211300

Websitehttps://www.ita-airways.com/en_en

WhatsApphttps://wa.me/390238595049

Inside ITA Airways customer service

ITA Airways is the successor to Alitalia (which liquidated in 2021), launched in October 2021 with a smaller fleet and refocused network. Lufthansa Group acquired a 41% stake in 2024, signalling integration with the larger group ecosystem. The Rome-based call centre handles bilingual Italian and English calls.

ITA Airways channels: which to choose

Picking the right channel for ITA Airways significantly cuts wait time. This guide shows where to start for each type of request.

PhoneRome hub-direct

The Rome service centre handles Italian and English calls. Wait times have improved post-Lufthansa Group investment.

App / webbest for routine changes

The ITA Airways app handles seat changes and Volare frequent-flyer redemptions.

Web claim formfor EU 261

EU 261 claims via the ITA Airways portal. Phone agents redirect.

Frequent flyer programme

Volare

Frequent flyer

The ITA programme has Smart, Plus, Premium and Executive tiers. Lufthansa Group integration is expected to align Volare with Miles & More in 2026-2027.

Strengths and watch-outs

Works well

Post-Alitalia restructure with leaner network is operationally cleaner.
Lufthansa Group integration brings access to Miles & More partner network.

Watch out

Volare ↔ Miles & More integration is in progress — some processes are temporarily complex.
Smaller network than Alitalia means some legacy routes are no longer served.

Recent changes at ITA Airways

2024

Lufthansa Group completed 41% stake acquisition. ITA Airways now integrating with Lufthansa Group operations, including Star Alliance membership in 2026.

At a glance — ITA Airways

ITA Airways is the flag carrier of Italy and successor to Alitalia (liquidated 2021), hubbed at Rome Fiumicino (FCO) with a secondary base at Milan Linate (LIN). The fleet of around 80 aircraft (Airbus A220, A320 family, A330, A350) covers around 70 destinations. Lufthansa Group acquired 41% in 2024 — full integration with Lufthansa is the strategic plan.

HQ: Rome, Italy
Primary hub: Leonardo da Vinci–Fiumicino Airport (FCO)
Group: Lufthansa Group
Fleet: ~80 aircraft
Destinations: ~70 destinations

Common ITA Airways support topics

Most calls to ITA Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.

Passenger rights when flying ITA Airways in the EU

If your ITA Airways flight departs from an EU airport — or arrives in the EU on ITA Airways metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.

Frequently asked questions about ITA Airways

What is ITA Airways's customer service phone number?: ITA Airways customer service can be reached at +44 1904 211300.
Where can I find ITA Airways support online?: Visit https://www.ita-airways.com/en_en for official support options.
Does ITA Airways customer service offer support in English?: Yes, ITA Airways offers English-speaking customer service. Call +44 1904 211300 for support in English.
Does ITA Airways offer WhatsApp support?: Yes, you can contact ITA Airways customer service via WhatsApp at 390238595049. See all contact channels on this page.
Is ITA Airways customer service available 24 hours?: ITA Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.