Contact Aeroitalia customer service
Contact Aeroitalia on +39 06 9480 0890 or customer.care@aeroitalia.com. Italian airline with domestic and European routes from Rome and Bergamo.
Inside Aeroitalia customer service
Aeroitalia is a relatively new Italian carrier (founded 2022) operating regional Italian and selected European routes.
Aeroitalia channels: which to choose
Picking the right channel for Aeroitalia significantly cuts wait time. This guide shows where to start for each type of request.
Aeroitalia web tools handle routine changes.
At a glance — Aeroitalia
Aeroitalia is based at Rome Fiumicino (FCO) and Milan Bergamo (BGY). Small fleet covers Italian-domestic and selected European routes.
- HQ
- Rome, Italy
- Primary hub
- Milan Bergamo Airport (BGY)
Common Aeroitalia support topics
Most calls to Aeroitalia customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Aeroitalia in the EU
If your Aeroitalia flight departs from an EU airport — or arrives in the EU on Aeroitalia metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Aeroitalia
- What is Aeroitalia's customer service phone number?
- Aeroitalia customer service can be reached at +39 06 9480 0890.
- What is Aeroitalia's customer service email?
- You can email Aeroitalia customer service at customer.care@aeroitalia.com.
- Where can I find Aeroitalia support online?
- Visit https://www.aeroitalia.com/en for official support options.
- Does Aeroitalia customer service offer support in English?
- Yes, Aeroitalia offers English-speaking customer service. Call +39 06 9480 0890 for support in English.
- How do I email Aeroitalia customer service?
- You can email Aeroitalia customer service at customer.care@aeroitalia.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is Aeroitalia customer service available 24 hours?
- Aeroitalia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.