What is GOL Linhas Aéreas's customer service phone number?

GOL Linhas Aéreas customer service can be reached at +55 11 5504 4410.

Where can I find GOL Linhas Aéreas support online?

Visit https://www.voegol.com.br/en for official support options.

Does GOL Linhas Aéreas customer service offer support in English?

Yes, GOL Linhas Aéreas offers English-speaking customer service. Call +55 11 5504 4410 for support in English.

Is GOL Linhas Aéreas customer service available 24 hours?

GOL Linhas Aéreas customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Customer service · GOL Linhas Aéreas

Contact GOL Linhas Aéreas customer service

Contact GOL Linhas Aéreas customer service from the UK. Find phone number, website and opening hours for Brazil's largest low-cost carrier.

São Paulo, Brazil

FlightContactHelp Editorial TeamReviewing airline customer-service channels since 2020

Reviewed June 2026

HubGRUSão Paulo/Guarulhos International Airport

IATAG3ICAO GLO

Founded2000

Phone+55 11 5504 4410

Websitehttps://www.voegol.com.br/en

Inside GOL Linhas Aéreas customer service

GOL is one of Brazil's largest airlines. The carrier filed for Chapter 11 in January 2024 and exited in June 2025 with restructured operations and partnership with Avianca through Abra Group.

GOL Linhas Aéreas channels: which to choose

Picking the right channel for GOL Linhas Aéreas significantly cuts wait time. This guide shows where to start for each type of request.

App / webbest for routine changes

GOL's app and Manage Booking handle routine changes.

PhoneSão Paulo direct

São Paulo service centre handles bilingual Portuguese and English calls.

Frequent flyer programme

Smiles

Frequent flyer

GOL's programme. Independent rather than alliance-aligned.

Recent changes at GOL Linhas Aéreas

Jun 2025

Exited Chapter 11 restructuring with restructured operations.

At a glance — GOL Linhas Aéreas

GOL is hubbed at São Paulo Guarulhos (GRU) and Galeão (GIG). The Boeing 737 fleet covers Brazilian-domestic and selected South American destinations.

HQ: São Paulo, Brazil
Primary hub: São Paulo/Guarulhos International Airport (GRU)

Common GOL Linhas Aéreas support topics

Most calls to GOL Linhas Aéreas customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.

Frequently asked questions about GOL Linhas Aéreas

What is GOL Linhas Aéreas's customer service phone number?: GOL Linhas Aéreas customer service can be reached at +55 11 5504 4410.
Where can I find GOL Linhas Aéreas support online?: Visit https://www.voegol.com.br/en for official support options.
Does GOL Linhas Aéreas customer service offer support in English?: Yes, GOL Linhas Aéreas offers English-speaking customer service. Call +55 11 5504 4410 for support in English.
Is GOL Linhas Aéreas customer service available 24 hours?: GOL Linhas Aéreas customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.