Contact GOL Linhas Aéreas customer service
Contact GOL Linhas Aéreas customer service from the UK. Find phone number, website and opening hours for Brazil's largest low-cost carrier.
- Phone: +55 11 5504 4410
- Website: https://www.voegol.com.br/en
Fastest way to reach GOL Linhas Aéreas
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common GOL Linhas Aéreas support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When GOL Linhas Aéreas cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. GOL Linhas Aéreas online check-in typically opens 24–30 hours before departure. At São Paulo/Guarulhos International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about GOL Linhas Aéreas
- What is GOL Linhas Aéreas's customer service phone number?
- GOL Linhas Aéreas customer service can be reached at +55 11 5504 4410.
- Where can I find GOL Linhas Aéreas support online?
- Visit https://www.voegol.com.br/en for official support options.
- Does GOL Linhas Aéreas customer service offer support in English?
- Yes, GOL Linhas Aéreas offers English-speaking customer service. Call +55 11 5504 4410 for support in English.
- Is GOL Linhas Aéreas customer service available 24 hours?
- GOL Linhas Aéreas customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from São Paulo/Guarulhos International Airport (GRU): LATAM Airlines
Other airlines based in Brazil: Azul Brazilian Airlines
About GOL Linhas Aéreas
GOL Linhas Aéreas was founded in 2000 and is headquartered in São Paulo, Brazil. Its primary hub is São Paulo/Guarulhos International Airport (GRU). IATA code G3, ICAO code GLO.