Contact Azul Brazilian Airlines customer service
Contact Azul Brazilian Airlines customer service from the UK. Find phone number, website and opening hours for Brazil's largest domestic airline.
How Azul Brazilian Airlines handles customer service
Azul Brazilian Airlines is the third-largest Brazilian carrier (after LATAM Brasil and GOL). Hubbed at Campinas (VCP) for connecting flights, the carrier has unusually strong domestic Brazilian network coverage including small airports.
Reaching Azul Brazilian Airlines: by channel
The channel you choose makes a bigger difference for Azul Brazilian Airlines than for most carriers — this is where to start for each kind of request.
Azul's app handles routine changes.
Loyalty programme
TudoAzul
Frequent flyerAzul's programme.
What works and what doesn't
Works well
- Brazilian-domestic network coverage including small airports is unmatched.
At a glance — Azul Brazilian Airlines
Azul is hubbed at Campinas Viracopos (VCP). Mixed fleet of Embraer regional jets, Airbus A320, and A330 aircraft covers around 150 Brazilian and international destinations.
- HQ
- Barueri, Brazil
- Primary hub
- Viracopos International Airport (VCP)
Common Azul Brazilian Airlines support topics
Most calls to Azul Brazilian Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Azul Brazilian Airlines in the EU
If your Azul Brazilian Airlines flight departs from an EU airport — or arrives in the EU on Azul Brazilian Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Azul Brazilian Airlines
- What is Azul Brazilian Airlines's customer service phone number?
- Azul Brazilian Airlines customer service can be reached at +55 11 4003 1118.
- Where can I find Azul Brazilian Airlines support online?
- Visit https://www.voeazul.com.br/us/en/home for official support options.
- Does Azul Brazilian Airlines customer service offer support in English?
- Yes, Azul Brazilian Airlines offers English-speaking customer service. Call +55 11 4003 1118 for support in English.
- Is Azul Brazilian Airlines customer service available 24 hours?
- Azul Brazilian Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.