Contact flydubai customer service

Fastest way to reach flydubai

Pick the channel that matches your request — it reduces wait time and avoids transfers:

• Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
• Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
• Refund or reimbursement — submit the online refund form on the official airline website.
• Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
• Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.

Common flydubai support topics

Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.

Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When flydubai cancels a flight, you can request a full cash refund via the online form regardless of fare class.

Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.

Online check-in. flydubai online check-in typically opens 24–30 hours before departure. At Dubai International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.

Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.

Passenger rights in the EU (Regulation 261/2004)

If your flydubai flight departs from an EU airport, or arrives at an EU airport operated by an EU carrier, you may be entitled to compensation and care under EU Regulation 261/2004 when:

• your flight is delayed 3 hours or more on arrival;
• your flight is cancelled less than 14 days before departure;
• you are denied boarding due to overbooking.

Compensation ranges from €250 to €600 depending on flight distance, and is not payable for delays caused by extraordinary circumstances such as severe weather or air-traffic control strikes. You are also entitled to meals, refreshments and, where necessary, overnight accommodation during long waits.

This is informational, not legal advice. Submit claims to flydubai via the contact channels above, or consult the EU air passenger rights overview on Your Europe.

Frequently asked questions about flydubai

What is flydubai's customer service phone number?

flydubai customer service can be reached at +971 600 544 445.

What is flydubai's customer service email?

You can email flydubai customer service at customer.feedback@flydubai.com.

Where can I find flydubai support online?

Visit https://www.flydubai.com/en/ for official support options.

Does flydubai customer service offer support in English?

Yes, flydubai offers English-speaking customer service. Call +971 600 544 445 for support in English.

How do I email flydubai customer service?

You can email flydubai customer service at customer.feedback@flydubai.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.

Is flydubai customer service available 24 hours?

flydubai customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.

Related airlines

Also flying from Dubai International Airport (DXB): Emirates

Other airlines based in United Arab Emirates: Air Arabia · Etihad Airways

About flydubai

flydubai was founded in 2008 and is headquartered in Dubai, United Arab Emirates. Its primary hub is Dubai International Airport (DXB). IATA code FZ, ICAO code FDB.