Contact flydubai customer service
Contact flydubai customer service on +971 600 544 445 (24/7) or customer.feedback@flydubai.com. Manage bookings on flydubai.com.
Calling flydubai: the practical view
flydubai is Dubai's low-cost carrier, partly partnership-aligned with Emirates. The customer-service operation is app-first; Emirates Skywards members earn and can redeem on flydubai flights.
flydubai support channels in practice
flydubai offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
flydubai's app handles routine changes.
Dubai service centre handles English calls.
Earning and redeeming with flydubai
Skywards
Frequent flyerShared programme with Emirates.
flydubai at its best and worst
Works well
- Emirates partnership enables joint-itinerary connectivity through Dubai.
At a glance — flydubai
flydubai is hubbed at Dubai International (DXB). The Boeing 737-800 and 737 MAX fleet of around 80 aircraft covers around 130 destinations across the Middle East, Africa, Europe, and Asia.
- HQ
- Dubai, United Arab Emirates
- Primary hub
- Dubai International Airport (DXB)
Common flydubai support topics
Most calls to flydubai customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying flydubai in the EU
If your flydubai flight departs from an EU airport — or arrives in the EU on flydubai metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about flydubai
- What is flydubai's customer service phone number?
- flydubai customer service can be reached at +971 600 544 445.
- What is flydubai's customer service email?
- You can email flydubai customer service at customer.feedback@flydubai.com.
- Where can I find flydubai support online?
- Visit https://www.flydubai.com/en/ for official support options.
- Does flydubai customer service offer support in English?
- Yes, flydubai offers English-speaking customer service. Call +971 600 544 445 for support in English.
- How do I email flydubai customer service?
- You can email flydubai customer service at customer.feedback@flydubai.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is flydubai customer service available 24 hours?
- flydubai customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.