Contact Air Arabia customer service
Contact Air Arabia customer service for booking changes, refunds, baggage claims, delayed flights and EU 261 compensation on EU departures. Phone numbers, opening hours and support channels for the UAE low-cost airline.
What Air Arabia customer service is like in practice
Air Arabia is the largest low-cost carrier in the Middle East and North Africa. The Sharjah hub differentiates it from Dubai-based carriers. Multi-AOC structure across Sharjah, Egypt, Morocco, Pakistan and (since 2025) Saudi Arabia.
Which Air Arabia channel to pick
Some Air Arabia channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Air Arabia app handles routine changes.
At a glance — Air Arabia
Air Arabia is hubbed at Sharjah (SHJ). Multi-AOC group operations also from Casablanca (Air Arabia Maroc), Cairo (Air Arabia Egypt), and various others. Airbus A320 family fleet covers around 200 destinations across the region.
- HQ
- Sharjah, United Arab Emirates
- Primary hub
- Sharjah International Airport (SHJ)
Common Air Arabia support topics
Most calls to Air Arabia customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Air Arabia in the EU
If your Air Arabia flight departs from an EU airport — or arrives in the EU on Air Arabia metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Air Arabia
- What is Air Arabia's customer service phone number?
- Air Arabia customer service can be reached at +971 6 558 0000.
- What is Air Arabia's customer service email?
- You can email Air Arabia customer service at ccc@airarabia.com.
- Where can I find Air Arabia support online?
- Visit https://www.airarabia.com/en/ for official support options.
- Does Air Arabia customer service offer support in English?
- Yes, Air Arabia offers English-speaking customer service. Call +971 6 558 0000 for support in English.
- How do I email Air Arabia customer service?
- You can email Air Arabia customer service at ccc@airarabia.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Does Air Arabia offer WhatsApp support?
- Yes, you can contact Air Arabia customer service via WhatsApp at 971600508001. See all contact channels on this page.
- Is Air Arabia customer service available 24 hours?
- Air Arabia customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.