Emirates took delivery of its first A350-900 aircraft, beginning the long-haul fleet renewal away from 777s.
Customer service · EmiratesPremium full-service🇦🇪
Contact Emirates customer service
Contact Emirates customer service. Find UK and US phone numbers, website and opening hours for the Dubai-based flag carrier.
EU 261 appliesDubai, United Arab Emirates
HubDXBDubai International Airport
IATAEKICAO UAE
Founded1985
Fleet~260 aircraft
Destinations~150 destinations
LoyaltySkywards
Phone+1 800 777 3999
Websitehttps://www.emirates.com/
Calling Emirates: the practical view
Emirates customer-service quality varies sharply by country call centre. The UAE-based line (Dubai HQ) has the most empowered agents for complex issues; many country-specific local numbers route to outsourced call centres with reduced authority. For non-trivial cases, dialling the UAE international number can be faster than the local one. Skywards Platinum and iO answer within 60 seconds.
Emirates support channels in practice
Emirates offers several support channels and they vary substantially in usefulness. Here's which one to reach for, depending on what you need.
PhoneUAE direct best
Country-specific local numbers route to outsourced call centres with reduced rebooking authority. For complex cases (multi-leg rebooking, refund disputes), +971 600 555 555 from the UAE reaches the airline's own staff with full authority.
Skywards Platinum linesub-60-second waits
The Skywards elite line is staffed in Dubai and handles inquiries across all programmes (US, UK, EU). Even general booking changes are faster here.
Local Emirates officefor chauffeur cancellations
The complimentary First and Business Class chauffeur service must be cancelled at least 24 hours before pickup. This cancellation cannot be done in the app — it requires calling the local Emirates office in the relevant country.
Earning and redeeming with Emirates
Skywards is the Emirates FFP, shared with flydubai. Platinum is the top public tier with dedicated Dubai phone access. iO is the invitation-only super-elite layer above Platinum.
Emirates at its best and worst
Works well
- UAE-direct phone reaches the most empowered agents.
- Skywards Platinum service is excellent.
- A380 product (especially First Class) is consistently among the top globally.
Watch out
- Country-call-centre outsourcing leads to widely varying agent authority.
- Chauffeur cancellation must be by phone to the local Emirates office, not the app.
- First and Business Class award availability is restricted around UAE holidays.
Lately at Emirates
2024
At a glance — Emirates
Emirates is the largest UAE airline and one of the world's biggest international airlines by passenger count, hubbed at Dubai International (DXB). The fleet of around 260 aircraft (Boeing 777-300ER, 777-200LR, Airbus A380-800 with the new A350-900 inbound) covers around 150 destinations. Emirates is wholly state-owned via the Investment Corporation of Dubai.
- HQ
- Dubai, United Arab Emirates
- Primary hub
- Dubai International Airport (DXB)
- Fleet
- ~260 aircraft
- Destinations
- ~150 destinations
Common Emirates support topics
Most calls to Emirates customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Emirates in the EU
If your Emirates flight departs from an EU airport — or arrives in the EU on Emirates metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Emirates
- What is Emirates's customer service phone number?
- Emirates customer service can be reached at +1 800 777 3999.
- Where can I find Emirates support online?
- Visit https://www.emirates.com/ for official support options.
- Does Emirates customer service offer support in English?
- Yes, Emirates offers English-speaking customer service. Call +1 800 777 3999 for support in English.
- Is Emirates customer service available 24 hours?
- Emirates customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.