Customer service · Thai Lion Air

Contact Thai Lion Air customer service

Contact Thai Lion Air (SL) customer service. Bangkok 24/7 hotline, social channels and website for booking, baggage and refund help.

Bangkok, Thailand
FlightContactHelp Editorial TeamReviewing airline customer-service channels since 2020
HubDMKDon Mueang International Airport
IATASLICAO TLM
Founded2013

Thai Lion Air customer service: what to expect

Thai Lion Air is the Thai joint-venture subsidiary of Lion Air Group. Customer service is primarily app-based.

Getting through to Thai Lion Air

Each Thai Lion Air support channel is calibrated for a particular kind of problem. Match your request to the channel below.

App / webprimary

Thai Lion Air's app handles routine changes.

At a glance — Thai Lion Air

Thai Lion Air is hubbed at Bangkok Don Mueang (DMK). Operations cover Thai domestic and selected Asian routes.

HQ
Bangkok, Thailand
Primary hub
Don Mueang International Airport (DMK)

Common Thai Lion Air support topics

Most calls to Thai Lion Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.

For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:

Frequently asked questions about Thai Lion Air

What is Thai Lion Air's customer service phone number?
Thai Lion Air customer service can be reached at +66 2 529 9999.
Where can I find Thai Lion Air support online?
Visit https://www.lionairthai.com/ for official support options.
Does Thai Lion Air customer service offer support in English?
Yes, Thai Lion Air offers English-speaking customer service. Call +66 2 529 9999 for support in English.
Is Thai Lion Air customer service available 24 hours?
Thai Lion Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.