Contact Thai Lion Air customer service
Contact Thai Lion Air (SL) customer service. Bangkok 24/7 hotline, social channels and website for booking, baggage and refund help.
- Phone: +66 2 529 9999
- Website: https://www.lionairthai.com/
Fastest way to reach Thai Lion Air
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Thai Lion Air support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Thai Lion Air cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Thai Lion Air online check-in typically opens 24–30 hours before departure. At Don Mueang International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Thai Lion Air
- What is Thai Lion Air's customer service phone number?
- Thai Lion Air customer service can be reached at +66 2 529 9999.
- Where can I find Thai Lion Air support online?
- Visit https://www.lionairthai.com/ for official support options.
- Does Thai Lion Air customer service offer support in English?
- Yes, Thai Lion Air offers English-speaking customer service. Call +66 2 529 9999 for support in English.
- Is Thai Lion Air customer service available 24 hours?
- Thai Lion Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Don Mueang International Airport (DMK): Nok Air
Other airlines based in Thailand: Bangkok Airways · Thai Airways
About Thai Lion Air
Thai Lion Air was founded in 2013 and is headquartered in Bangkok, Thailand. Its primary hub is Don Mueang International Airport (DMK). IATA code SL, ICAO code TLM.