Contact Thai Lion Air customer service
Contact Thai Lion Air (SL) customer service. Bangkok 24/7 hotline, social channels and website for booking, baggage and refund help.
Thai Lion Air customer service: what to expect
Thai Lion Air is the Thai joint-venture subsidiary of Lion Air Group. Customer service is primarily app-based.
Getting through to Thai Lion Air
Each Thai Lion Air support channel is calibrated for a particular kind of problem. Match your request to the channel below.
Thai Lion Air's app handles routine changes.
At a glance — Thai Lion Air
Thai Lion Air is hubbed at Bangkok Don Mueang (DMK). Operations cover Thai domestic and selected Asian routes.
- HQ
- Bangkok, Thailand
- Primary hub
- Don Mueang International Airport (DMK)
Common Thai Lion Air support topics
Most calls to Thai Lion Air customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Thai Lion Air
- What is Thai Lion Air's customer service phone number?
- Thai Lion Air customer service can be reached at +66 2 529 9999.
- Where can I find Thai Lion Air support online?
- Visit https://www.lionairthai.com/ for official support options.
- Does Thai Lion Air customer service offer support in English?
- Yes, Thai Lion Air offers English-speaking customer service. Call +66 2 529 9999 for support in English.
- Is Thai Lion Air customer service available 24 hours?
- Thai Lion Air customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.