Contact Bangkok Airways customer service
Contact Bangkok Airways customer service for booking changes, refunds, baggage claims, delayed flights and Thai passenger rights. Phone numbers, opening hours and support channels for the regional Thai boutique carrier and owner of Samui Airport.
- Phone: +66 2 270 6699
- Website: https://www.bangkokair.com/
Fastest way to reach Bangkok Airways
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Bangkok Airways support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Bangkok Airways cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Bangkok Airways online check-in typically opens 24–30 hours before departure. At Suvarnabhumi Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Bangkok Airways
- What is Bangkok Airways's customer service phone number?
- Bangkok Airways customer service can be reached at +66 2 270 6699.
- Where can I find Bangkok Airways support online?
- Visit https://www.bangkokair.com/ for official support options.
- Does Bangkok Airways customer service offer support in English?
- Yes, Bangkok Airways offers English-speaking customer service. Call +66 2 270 6699 for support in English.
- Is Bangkok Airways customer service available 24 hours?
- Bangkok Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Suvarnabhumi Airport (BKK): Thai Airways
Other airlines based in Thailand: Nok Air · Thai Lion Air
About Bangkok Airways
Bangkok Airways was founded in 1968 and is headquartered in Bangkok, Thailand. Its primary hub is Suvarnabhumi Airport (BKK). IATA code PG, ICAO code BKP.