Contact Bangkok Airways customer service
Contact Bangkok Airways customer service for booking changes, refunds, baggage claims, delayed flights and Thai passenger rights. Phone numbers, opening hours and support channels for the regional Thai boutique carrier and owner of Samui Airport.
Inside Bangkok Airways customer service
Bangkok Airways is a Thai regional carrier that positions itself as "Asia's Boutique Airline" — premium service for a regional carrier. The Bangkok service centre handles bilingual Thai and English calls. The airline operates significant Bangkok–Samui (which it built and owns) and other tourist routes.
Bangkok Airways channels: which to choose
Picking the right channel for Bangkok Airways significantly cuts wait time. This guide shows where to start for each type of request.
The Bangkok service centre handles English calls.
The Bangkok Airways app handles seat changes.
Strengths and watch-outs
Works well
- Premium service for a regional carrier — lounge access, hot meals, lower-density seating.
- Owns and operates Samui airport, giving operational control of that route.
Watch out
- Smaller network than mainline Thai carriers.
At a glance — Bangkok Airways
Bangkok Airways is hubbed at Bangkok Suvarnabhumi (BKK). The fleet of around 25 aircraft (Airbus A319, A320, ATR 72) covers around 30 destinations across Thailand, Cambodia, Myanmar, Laos, Vietnam, and other Asian markets. The carrier owns and operates Koh Samui Airport (USM) which is unusual for an airline.
- HQ
- Bangkok, Thailand
- Primary hub
- Suvarnabhumi Airport (BKK)
Common Bangkok Airways support topics
Most calls to Bangkok Airways customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Bangkok Airways
- What is Bangkok Airways's customer service phone number?
- Bangkok Airways customer service can be reached at +66 2 270 6699.
- Where can I find Bangkok Airways support online?
- Visit https://www.bangkokair.com/ for official support options.
- Does Bangkok Airways customer service offer support in English?
- Yes, Bangkok Airways offers English-speaking customer service. Call +66 2 270 6699 for support in English.
- Is Bangkok Airways customer service available 24 hours?
- Bangkok Airways customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.