Contact SmartLynx Airlines customer service
Contact SmartLynx Airlines on +371 6720 7375. Latvian ACMI and charter operator flying for European tour operators and airlines.
How SmartLynx Airlines handles customer service
SmartLynx is a Latvian wet-lease specialist operating Airbus A320 family and A330 aircraft on contract for European carriers.
Reaching SmartLynx Airlines: by channel
The channel you choose makes a bigger difference for SmartLynx Airlines than for most carriers — this is where to start for each kind of request.
SmartLynx flights operate on behalf of other carriers — support routes via those carriers.
At a glance — SmartLynx Airlines
SmartLynx is based at Riga (RIX). Airbus A320 family and A330 fleet operates wet-lease contracts.
- HQ
- Mārupe, Latvia
- Primary hub
- Riga International Airport (RIX)
Common SmartLynx Airlines support topics
Most calls to SmartLynx Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying SmartLynx Airlines in the EU
If your SmartLynx Airlines flight departs from an EU airport — or arrives in the EU on SmartLynx Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about SmartLynx Airlines
- What is SmartLynx Airlines's customer service phone number?
- SmartLynx Airlines customer service can be reached at +371 6720 7375.
- What is SmartLynx Airlines's customer service email?
- You can email SmartLynx Airlines customer service at info@smartlynx.aero.
- Where can I find SmartLynx Airlines support online?
- Visit https://www.smartlynx.aero for official support options.
- Does SmartLynx Airlines customer service offer support in English?
- Yes, SmartLynx Airlines offers English-speaking customer service. Call +371 6720 7375 for support in English.
- How do I email SmartLynx Airlines customer service?
- You can email SmartLynx Airlines customer service at info@smartlynx.aero. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is SmartLynx Airlines customer service available 24 hours?
- SmartLynx Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.