Contact airBaltic customer service
Contact airBaltic (BT / BTI) from the UK and worldwide. Phone numbers, PINS loyalty support, reservations, baggage help and UK/EC 261 compensation guidance.
What airBaltic customer service is like in practice
AirBaltic is Latvia's national airline and one of the world's few all-A220 operators. The carrier serves as a connecting hub between Northern Europe and the Baltics. The Riga service centre handles English calls during Latvian business hours.
Which airBaltic channel to pick
Some airBaltic channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
The Riga service centre handles English calls.
The AirBaltic app handles seat changes and PINS redemptions.
airBaltic frequent flyer notes
PINS
Frequent flyerThe AirBaltic loyalty programme. Independent rather than alliance-aligned.
The airBaltic verdict: what to know
Works well
- All-A220 fleet is operationally efficient at this scale.
- Riga hub geography good for Baltic connectivity.
Watch out
- No major alliance — partner redemptions are limited.
At a glance — airBaltic
AirBaltic is hubbed at Riga (RIX) with secondary bases at Tallinn (TLL) and Vilnius (VNO). The all-Airbus A220-300 fleet of around 50 aircraft covers around 100 destinations across the Baltics, Europe, North Africa and the Middle East. The unified-fleet strategy enables cost efficiencies unusual for a smaller carrier.
- HQ
- Riga, Latvia
- Primary hub
- Riga International Airport (RIX)
Common airBaltic support topics
Most calls to airBaltic customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying airBaltic in the EU
If your airBaltic flight departs from an EU airport — or arrives in the EU on airBaltic metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about airBaltic
- What is airBaltic's customer service phone number?
- airBaltic customer service can be reached at +371 6700 6006.
- Where can I find airBaltic support online?
- Visit https://www.airbaltic.com/ for official support options.
- Does airBaltic customer service offer support in English?
- Yes, airBaltic offers English-speaking customer service. Call +371 6700 6006 for support in English.
- Is airBaltic customer service available 24 hours?
- airBaltic customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.