Exited Chapter 11 restructuring with restructured debt and a leaner network.
Customer service · Philippine Airlines
Contact Philippine Airlines customer service
Contact Philippine Airlines customer service from the UK. Find phone number, website and opening hours for Asia's oldest flag carrier.
EU 261 appliesPasay, Philippines
HubMNLNinoy Aquino International Airport
IATAPRICAO PAL
Founded1941
Phone+44 207 025 0069
What Philippine Airlines customer service is like in practice
Philippine Airlines is Southeast Asia's oldest commercial carrier (founded 1941) and the country's flag carrier. It emerged from Chapter 11 in 2022 and is now operationally stabilised. The Manila service centre handles bilingual Filipino and English calls; the diaspora-focused North America routes drive significant call volume from US time zones.
Which Philippine Airlines channel to pick
Some Philippine Airlines channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
PhoneManila + US satellite centres
The Manila service centre handles primary support. US-based satellite centres support diaspora-route calls during US business hours.
App / webbest for routine changes
The Philippine Airlines app handles seat changes and Mabuhay Miles redemptions.
Philippine Airlines frequent flyer notes
Mabuhay Miles
Frequent flyerThe PAL programme with elite tiers. Not affiliated with a major alliance, but has bilateral partnerships.
The Philippine Airlines verdict: what to know
Works well
- Strong diaspora-route operations connecting Philippines with US West Coast.
- Post-Chapter 11 (2022) operational reliability has improved.
Watch out
- No alliance membership limits partner-network reach.
Operational changes worth knowing
2022
At a glance — Philippine Airlines
Philippine Airlines is hubbed at Manila Ninoy Aquino (MNL) with secondary operations at Cebu (CEB). The fleet of around 80 aircraft (Airbus A321, A330, A350, Boeing 777-300ER) covers around 50 destinations across the Philippines, Asia, North America, the Middle East, and Australia.
- HQ
- Pasay, Philippines
- Primary hub
- Ninoy Aquino International Airport (MNL)
Common Philippine Airlines support topics
Most calls to Philippine Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Philippine Airlines in the EU
If your Philippine Airlines flight departs from an EU airport — or arrives in the EU on Philippine Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Philippine Airlines
- What is Philippine Airlines's customer service phone number?
- Philippine Airlines customer service can be reached at +44 207 025 0069.
- Where can I find Philippine Airlines support online?
- Visit https://www.philippineairlines.com/ for official support options.
- Does Philippine Airlines customer service offer support in English?
- Yes, Philippine Airlines offers English-speaking customer service. Call +44 207 025 0069 for support in English.
- Is Philippine Airlines customer service available 24 hours?
- Philippine Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.