Contact Cebu Pacific customer service
Contact Cebu Pacific customer service for booking changes, refunds, baggage claims, delayed flights and Philippine Air Passenger Bill of Rights. Phone numbers, opening hours and support channels for the Philippines' largest low-cost carrier.
- Phone: +63 2 8702 0888
- Website: https://www.cebupacificair.com/
Fastest way to reach Cebu Pacific
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Cebu Pacific support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Cebu Pacific cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Cebu Pacific online check-in typically opens 24–30 hours before departure. At Ninoy Aquino International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Cebu Pacific
- What is Cebu Pacific's customer service phone number?
- Cebu Pacific customer service can be reached at +63 2 8702 0888.
- Where can I find Cebu Pacific support online?
- Visit https://www.cebupacificair.com/ for official support options.
- Does Cebu Pacific customer service offer support in English?
- Yes, Cebu Pacific offers English-speaking customer service. Call +63 2 8702 0888 for support in English.
- Is Cebu Pacific customer service available 24 hours?
- Cebu Pacific customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Ninoy Aquino International Airport (MNL): Philippine Airlines
About Cebu Pacific
Cebu Pacific was founded in 1996 and is headquartered in Pasay, Philippines. Its primary hub is Ninoy Aquino International Airport (MNL). IATA code 5J, ICAO code CEB.