Contact Cebu Pacific customer service
Contact Cebu Pacific customer service for booking changes, refunds, baggage claims, delayed flights and Philippine Air Passenger Bill of Rights. Phone numbers, opening hours and support channels for the Philippines' largest low-cost carrier.
What Cebu Pacific customer service is like in practice
Cebu Pacific is the Philippines' largest low-cost carrier. The Manila-based customer service operation is app-first. The "Go Lite" pricing model strips most extras from the base fare in classic LCC style.
Which Cebu Pacific channel to pick
Some Cebu Pacific channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Cebu Pacific's app handles most routine changes.
The Cebu Pacific verdict: what to know
Watch out
- Fee structure adds significantly to the base fare.
At a glance — Cebu Pacific
Cebu Pacific is hubbed at Manila Ninoy Aquino (MNL). The fleet of around 80 aircraft (Airbus A320 family, A321neo, A330neo, ATR 72) covers around 60 destinations across Asia and the Middle East.
- HQ
- Pasay, Philippines
- Primary hub
- Ninoy Aquino International Airport (MNL)
Common Cebu Pacific support topics
Most calls to Cebu Pacific customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about Cebu Pacific
- What is Cebu Pacific's customer service phone number?
- Cebu Pacific customer service can be reached at +63 2 8702 0888.
- Where can I find Cebu Pacific support online?
- Visit https://www.cebupacificair.com/ for official support options.
- Does Cebu Pacific customer service offer support in English?
- Yes, Cebu Pacific offers English-speaking customer service. Call +63 2 8702 0888 for support in English.
- Is Cebu Pacific customer service available 24 hours?
- Cebu Pacific customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.