Contact HK Express customer service
Contact HK Express customer service for booking changes, refunds, baggage claims, delayed flights and Hong Kong passenger rights. Phone numbers, opening hours and support channels for Hong Kong's only low-cost carrier.
What HK Express customer service is like in practice
HK Express is Cathay Pacific Group's Hong Kong-based low-cost carrier. The customer-service model is app-first.
Which HK Express channel to pick
Some HK Express channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
HK Express' app handles routine changes.
At a glance — HK Express
HK Express is hubbed at Hong Kong International (HKG). The fleet of Airbus A320/A321neo covers around 30 destinations across Asia. Wholly-owned by the Cathay Pacific Group.
- HQ
- Hong Kong
- Primary hub
- Hong Kong International Airport (HKG)
Common HK Express support topics
Most calls to HK Express customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Frequently asked questions about HK Express
- What is HK Express's customer service phone number?
- HK Express customer service can be reached at +852 3902 0288.
- What is HK Express's customer service email?
- You can email HK Express customer service at customerservice@hkexpress.com.
- Where can I find HK Express support online?
- Visit https://www.hkexpress.com/en-hk/ for official support options.
- Does HK Express customer service offer support in English?
- Yes, HK Express offers English-speaking customer service. Call +852 3902 0288 for support in English.
- How do I email HK Express customer service?
- You can email HK Express customer service at customerservice@hkexpress.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is HK Express customer service available 24 hours?
- HK Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.