Contact HK Express customer service
Contact HK Express customer service for booking changes, refunds, baggage claims, delayed flights and Hong Kong passenger rights. Phone numbers, opening hours and support channels for Hong Kong's only low-cost carrier.
- Phone: +852 3902 0288
- Email: customerservice@hkexpress.com
- Website: https://www.hkexpress.com/en-hk/
Fastest way to reach HK Express
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common HK Express support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When HK Express cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. HK Express online check-in typically opens 24–30 hours before departure. At Hong Kong International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about HK Express
- What is HK Express's customer service phone number?
- HK Express customer service can be reached at +852 3902 0288.
- What is HK Express's customer service email?
- You can email HK Express customer service at customerservice@hkexpress.com.
- Where can I find HK Express support online?
- Visit https://www.hkexpress.com/en-hk/ for official support options.
- Does HK Express customer service offer support in English?
- Yes, HK Express offers English-speaking customer service. Call +852 3902 0288 for support in English.
- How do I email HK Express customer service?
- You can email HK Express customer service at customerservice@hkexpress.com. Chatbot, WhatsApp and a support form are also available if you need a faster reply.
- Is HK Express customer service available 24 hours?
- HK Express customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Hong Kong International Airport (HKG): Cathay Pacific · Greater Bay Airlines
About HK Express
HK Express was founded in 2004 and is headquartered in Hong Kong. Its primary hub is Hong Kong International Airport (HKG). IATA code UO, ICAO code HKE.