Contact Greater Bay Airlines customer service
Contact Greater Bay Airlines (HB) customer service. Hong Kong phone, weekday hours, social channels and website for booking, baggage and refund help.
- Phone: +852 3968 5000
- Website: https://www.greaterba.com/
Fastest way to reach Greater Bay Airlines
Pick the channel that matches your request — it reduces wait time and avoids transfers:
- Same-day changes, delayed or missed flight, medical assistance — call the phone number above.
- Baggage (lost, damaged, delayed) — start with the airline's online baggage tracer, then follow up by phone if unresolved.
- Refund or reimbursement — submit the online refund form on the official airline website.
- Name change, seat selection, booking modification — easiest through "Manage my booking" on the website; phone as fallback.
- Complaint or feedback — use the written complaint form on the airline's website so the case is traceable.
Common Greater Bay Airlines support topics
Baggage claim. If your luggage arrives damaged, missing, or delayed, report it at the airport baggage desk before leaving and keep your baggage tag — the reference number is required for the online tracer. Compensation for lost baggage is governed by the Montreal Convention.
Refunds and reimbursement. Refund eligibility depends on the fare rules of your ticket. Non-refundable tickets may still qualify for a tax refund or travel voucher. When Greater Bay Airlines cancels a flight, you can request a full cash refund via the online form regardless of fare class.
Name change and booking modification. Minor spelling corrections (up to 3 characters) are typically free. Larger changes, passenger substitution, or date/route changes follow your fare's change rules — check "Manage my booking" before calling.
Online check-in. Greater Bay Airlines online check-in typically opens 24–30 hours before departure. At Hong Kong International Airport and most major hubs, you can drop bags at self-service kiosks. Mobile boarding passes are supported in the airline app.
Special assistance. Request mobility, medical or unaccompanied-minor assistance at least 48 hours before departure through the contact channels above. Bringing a service dog or medical equipment requires advance notification.
Frequently asked questions about Greater Bay Airlines
- What is Greater Bay Airlines's customer service phone number?
- Greater Bay Airlines customer service can be reached at +852 3968 5000.
- Where can I find Greater Bay Airlines support online?
- Visit https://www.greaterba.com/ for official support options.
- Does Greater Bay Airlines customer service offer support in English?
- Yes, Greater Bay Airlines offers English-speaking customer service. Call +852 3968 5000 for support in English.
- Is Greater Bay Airlines customer service available 24 hours?
- Greater Bay Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.
Related airlines
Also flying from Hong Kong International Airport (HKG): Cathay Pacific · HK Express
About Greater Bay Airlines
Greater Bay Airlines was founded in 2021 and is headquartered in Hong Kong. Its primary hub is Hong Kong International Airport (HKG). IATA code HB, ICAO code HGB.