Contact Ethiopian Airlines customer service
Contact Ethiopian Airlines customer service. Find UK phone number, website and opening hours for Africa's largest airline.
Inside Ethiopian Airlines customer service
Ethiopian Airlines is Africa's largest carrier and a Star Alliance member. The Addis Ababa-based service centre handles bilingual Amharic and English calls. Ethiopian operates the most extensive African network of any carrier and serves as a connecting hub for East Africa.
Ethiopian Airlines channels: which to choose
Picking the right channel for Ethiopian Airlines significantly cuts wait time. This guide shows where to start for each type of request.
The Addis Ababa service centre handles English-language calls. ShebaMiles Platinum members have dedicated priority routing.
The Ethiopian Airlines app handles seat selection and ShebaMiles redemptions.
Frequent flyer programme
ShebaMiles
Frequent flyerThe Ethiopian programme with Silver, Gold and Platinum tiers. ShebaMiles is one of the more usable African FFPs for Star Alliance partner redemptions.
Strengths and watch-outs
Works well
- Largest African route network — direct connections to many African destinations.
- Star Alliance partnerships give global reach.
- Addis Ababa hub geography excellent for African connecting traffic.
Watch out
- Ethiopian airspace restrictions periodically affect operations.
At a glance — Ethiopian Airlines
Ethiopian Airlines is the largest African carrier and a Star Alliance member, hubbed at Addis Ababa Bole (ADD). The fleet of around 140 aircraft (Boeing 737, 777, 787 and Airbus A350) covers around 130 destinations across Africa, Europe, North America, Asia and the Middle East. Ethiopian is Africa's most reliable connecting hub.
- HQ
- Addis Ababa, Ethiopia
- Primary hub
- Addis Ababa Bole International Airport (ADD)
- Alliance
- Star Alliance
- Fleet
- ~140 aircraft
- Destinations
- ~130 destinations
Common Ethiopian Airlines support topics
Most calls to Ethiopian Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Ethiopian Airlines in the EU
If your Ethiopian Airlines flight departs from an EU airport — or arrives in the EU on Ethiopian Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Ethiopian Airlines
- What is Ethiopian Airlines's customer service phone number?
- Ethiopian Airlines customer service can be reached at +44 175 3967980.
- Where can I find Ethiopian Airlines support online?
- Visit https://www.ethiopianairlines.com/ for official support options.
- Does Ethiopian Airlines customer service offer support in English?
- Yes, Ethiopian Airlines offers English-speaking customer service. Call +44 175 3967980 for support in English.
- Is Ethiopian Airlines customer service available 24 hours?
- Ethiopian Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.