Contact El Al customer service
Contact El Al Israel Airlines customer service from the UK. Find phone number, website and opening hours.
What El Al customer service is like in practice
El Al is the flag carrier of Israel. The Tel Aviv service centre handles bilingual Hebrew and English calls. Security procedures are unusually rigorous — pre-flight interviews and screening add time to check-in.
Which El Al channel to pick
Some El Al channels are far better than others for specific problems. Use this as a quick reference for which channel to start with.
Tel Aviv service centre handles English calls during Israeli business hours.
El Al frequent flyer notes
Matmid
Frequent flyerThe El Al programme.
The El Al verdict: what to know
Watch out
- Allow extra time for pre-flight security screening at TLV.
- Schedules consider Sabbath observance — no Friday evening or Saturday-morning departures.
At a glance — El Al
El Al is hubbed at Tel Aviv Ben Gurion (TLV). The fleet of around 50 aircraft (Boeing 737, 777, 787) covers around 50 destinations. El Al does not operate on the Jewish Sabbath.
- HQ
- Lod, Israel
- Primary hub
- Ben Gurion Airport (TLV)
Common El Al support topics
Most calls to El Al customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying El Al in the EU
If your El Al flight departs from an EU airport — or arrives in the EU on El Al metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about El Al
- What is El Al's customer service phone number?
- El Al customer service can be reached at +44 203 204 0300.
- Where can I find El Al support online?
- Visit https://www.elal.com/ for official support options.
- Does El Al customer service offer support in English?
- Yes, El Al offers English-speaking customer service. Call +44 203 204 0300 for support in English.
- Is El Al customer service available 24 hours?
- El Al customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.