Contact Arkia Israeli Airlines customer service
Contact Arkia Israeli Airlines (IZ) customer service. Tel Aviv phone, Sun–Thu hours, social channels and website for booking, baggage and refund help.
How Arkia Israeli Airlines handles customer service
Arkia is Israel's second-largest scheduled carrier (after El Al), operating Israel-domestic, Mediterranean, and selected European leisure routes. The Tel Aviv customer-service team handles bilingual Hebrew and English calls during Israeli business hours. Arkia's schedule respects Sabbath observance (no Friday evening or Saturday morning departures), which is unusual outside the Israeli market and shapes service-window timing for international callers.
Reaching Arkia Israeli Airlines: by channel
The channel you choose makes a bigger difference for Arkia Israeli Airlines than for most carriers — this is where to start for each kind of request.
Tel Aviv service centre handles Hebrew and English calls. Outside Israeli business hours and during Sabbath, expect chatbot or asynchronous handling.
The Arkia app handles seat selection, online check-in and basic booking changes.
What works and what doesn't
Watch out
- Schedule respects Sabbath observance — no Friday evening or Saturday morning departures.
At a glance — Arkia Israeli Airlines
Arkia is based in Tel Aviv (TLV) with significant operations at Eilat Ramon (ETM). The fleet of around 10 aircraft (Airbus A321neo and Airbus A330 for selected long-haul leisure routes) covers Israeli-domestic, Mediterranean European destinations, and selected charter to leisure markets. Arkia's domestic routes are particularly significant for the Tel Aviv-Eilat corridor.
- HQ
- Tel Aviv, Israel
- Primary hub
- Ben Gurion Airport (TLV)
Common Arkia Israeli Airlines support topics
Most calls to Arkia Israeli Airlines customer service fall into four categories: baggage (lost, damaged or delayed luggage), refunds (after a cancellation or schedule change), name and booking changes, and same-day disruption (delays, rebookings, missed connections). Each has a different best channel — phone is usually wrong for the first two, and the right channel for the last two.
For a detailed walk-through of each scenario — including timelines, what evidence to collect, and which jurisdictional rules apply — see our editorial guides:
- Airline baggage claims: lost, damaged and delayed luggage — the 7-day deadline, Montreal Convention limits, and how to file a PIR.
- Airline refunds and vouchers — when you're owed cash (not a voucher), how long the airline has, and how to dispute a refusal.
- How to reach airline customer service fastest — channel-by-channel playbook with IVR tactics.
Passenger rights when flying Arkia Israeli Airlines in the EU
If your Arkia Israeli Airlines flight departs from an EU airport — or arrives in the EU on Arkia Israeli Airlines metal — you may be entitled to fixed cash compensation between €250 and €600 per passenger under EU Regulation 261/2004, separate from any refund. The threshold for the compensation right is a delay of 3 hours or more on arrival, a cancellation less than 14 days before departure, or denied boarding due to overbooking. The right to care (meals, accommodation during long waits) applies even when no cash compensation is owed.
Frequently asked questions about Arkia Israeli Airlines
- What is Arkia Israeli Airlines's customer service phone number?
- Arkia Israeli Airlines customer service can be reached at +972 3 690 2222.
- Where can I find Arkia Israeli Airlines support online?
- Visit https://www.arkia.com/en/ for official support options.
- Does Arkia Israeli Airlines customer service offer support in English?
- Yes, Arkia Israeli Airlines offers English-speaking customer service. Call +972 3 690 2222 for support in English.
- Is Arkia Israeli Airlines customer service available 24 hours?
- Arkia Israeli Airlines customer service is not always available 24 hours a day. Check the opening hours section on this page for the current schedule.